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July 16, 2009

Comcast service restored in Carroll County

A reader called The Sun earlier to report problems with Comcast Digital Voice phone service in Westminster.

Jaye Linnen, a Comcast spokeswoman, returned my call at 4:30 p.m. to say the problem arose due to scheduled overnight maintenance to users of a specific modem, which affected Comcast high-speed Internet and digital voice phone service.

She said service had been restored to all affected customers in Carroll County by that time, however.

Linnen would not share how many were affected, but said that if anyone was continuing to have problems, they should call 1-800-COMCAST.

For the more computer-savvy out there ... 

... we've also recommended folks use e-mail and Twitter to get Comcast's attention.

However, if your Internet is down, that might not be the best option. 

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