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June 24, 2009

Utilities to start turning off service for past-due bills

Well, the time has come. Utilities such as Baltimore Gas & Electric, Pepco and Delmarva Power have plan to shut off customers who have outstanding balances. Others such as Allegheny Power and Washington Gas Light have already begun.

The terminations come, utility company representatives say, after weeks of trying to contact customers through letters to negotiate payment plans to avoid termination, as directed by the Maryland Public Service Commission in April.

Theresa Czarski of the Office of the People's Counsel, which advocates for consumers, said she and other members of a work group planning implementation of the payment plans urged utilities to indicate on the outside of the envelopes so consumers would understand that these letters were more than just another overdue bill notice.

If you or someone you know is in danger of having their service cut off, don't ignore the payment requests --- call the company. You can get an extension and you can work out a payment plan. The weather's already gotten way hotter.

Here are some sources if you need assistance to pay your energy bills:

* The Maryland Office of Home Energy Programs administers several home energy assistance programs, including electric bill assistance, heating bill assistance and even home weatherization programs, to help get bills down to a reasonable size. Applicants must meet income requirements to receive help.

* The Fuel Fund of Maryland distributes money to different local agencies who then give it to folks who meet the state's income requirements, but also makes special exceptions for people who make more money but are facing extreme hardship.

The bottom line is, however, that customers need to contact their utility.

Posted by Liz Kay at 2:27 PM | | Comments (0)
Categories: Economy, Energy/Utilities
        

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