Complaints about your cable service? Tell your local government, too.
Boy, my inbox --- and Watchdog's --- has been flooded with comments from people all over the Baltimore area with complaints about Comcast cable wires installed through their lawns, driveways and even across roadways.
It even made it to Consumerist, where commenters reminded me that there remains yet another forum for customers and non-customers affected by the practices of Comcast and other cable services to voice their opinion.
Each county and Baltimore city maintains franchise contract with the cable providers that deliver services within their boundaries and so have some limited oversight over them. If you've tried calling Comcast and have not gotten through, perhaps it's time to file a complaint with the franchisee.
Here's the contact information for Baltimore city and the five surrounding counties:
Anne Arundel County cable television administrator: 410-222-1700
Baltimore city --- Office of Cable and Communications: 410-396-1100
Baltimore County County Council: 410-396-8137
Carroll County cable regulatory commission: 410-386-2095
Harford County: 410-638-3343
Howard County Office of Cable and Communications --- cable administrator: 410-313-3318
UPDATE: Some readers *have* had success resolving Comcast problems by sending an e-mail to We_can_help@cable.comcast.com. If you use the social networking system Twitter, you can also follow them and send messages www.twitter.com/comcastcares.
And while you're there, follow ConsumInterests while you're at it!
Categories: Cable/Satellite/TV/Comcast/FiOS, Complaints, Watchdog
