Talk to 1st Mariner Bank service reps online, on Sundays, too!
1st Mariner Bank debuted its new Web site recently.
We're not choosing this as our Consumer Web Site of the Week just because it's a local bank and we're not picking it just because it's got all those cheezy commercials showing local people saying nice things about the bank. (We sorta like those ads, by the way, for the cheese factor.)
We're picking 1st Mariner's site because it features a live online chat with a customer service rep seven days a week. How cool is that? Instead of waiting for Monday to roll around, you can talk to a live rep over the weekends, too. While 1st Mariner is at the head of this banking trend to make reps available for instant messaging and chats, they've also started reaching out by marketing and connecting to customers through Facebook, too.
As Gus, my ever plugged in work spouse said when he clued me in on what 1st Mariner is doing, "It's intriguing how a traditional bank is reaching out to its customers in a social networking/interactive sort of way."
Indeed. Good job 1st Mariner for making it easier for your customers to contact you.
Categories: Banks, Consumer Web Site of the Week
