How to solve consumer problems on your own
Our counterparts over at the Chicago Tribune have put together a consumer guide to help all of us wade through the legions of customer service representatives, store managers and others who stand in the way of consumer justice.
The tips are pretty basic --- keep all receipts, take notes on your calls, get the names of people you speak with --- but can help you get a lot farther in resolving issues with warranties that are not honored or returns that are rejected or other conflicts.
Consumerist also recently published a guide to its most useful consumer-saving techniques, including e-mailing all the executives in the company, navigating toward executive customer service and requesting a chargeback on your credit card.
