Consumer Sundays: MLB.TV complaint and city sewer project
What's a lifelong Yankees fan to do when he doesn't live in the New York viewing area? Thomas Morton signed up for MLB.TV to watch his hometown team a year ago and loved catching the games online. Then MLB.TV upgraded software to stream standard definition TV quality games and Morton's old computer couldn't keep up.
Months of phone calls and letters didn't solve his problem so he contacted the paper. We called MLB.TV on his behalf and within a couple days, MLB techs got Morton back up and running.
My question to you is would this problem have been resolved without the paper getting involved? Morton did everything he was supposed to, but still got no resolution. When the paper got involved, MLB went above and beyond the call of duty to help Morton out. I applaud them for the great effort (it took more than three hours on the phone, talking him through each and every step). But I can't help but wonder if Morton would have gotten satisfaction without us.
What do you think?
Residents of the Tuscany-Canterbury neighborhood are probably wondering when the neverending sewer project will likely end. It started in April, was supposed to be completed in July, but is continuing on even as October approaches. La Liz made some calls on the Watchdog query and Public Works is saying that the project should be completely in early 2009.
Just in case you're annoyed by the inconvenience. It's for a good reason. The project, according to Liz's findings, is for the "Lower Stony Run Interceptor, a two-year, $40 million project, said Department of Public Works spokesman Kurt Kocher. The work includes 2,900 feet of 8- to 24-inch sewer piping installed by opening the street, as well as more than a mile of 60-inch pipe installed by a tunneling method, he said."
Categories: Cable/Satellite/TV/Comcast/FiOS, Complaints, Computers, Watchdog
Comments
Dan Thanh, this is a Baltimore newspaper. You feature a story about a guy who can't watch his beloved Yankees. (Boo-hoo) Then to add insult to injury you illustrate your blog here with a HUGE Yankees logo!!
The coverage of Mr Morton's problem was excellent, but please next time-- to win the affection of your local readers--discuss a poor Oriole fan's consumer difficulties. And, could you please reduce the size of that Yankee logo (or better yet, make it disappear!!!)
Your loyal Baltimore (not NYC) reader.
Terry
DD: heheheheh... i was waiting for someone to rag on me about the Yankees column and today's logo. Terry, you know I'm just egging our O's fans out there. I promise to stop now.
Posted by: Terry | September 29, 2008 9:29 AM
Kudos on helping a consumer on the road to justice. Yes, I think the paper and your work was essential in having his issue resolved. Whether they did so due to fear of negative press or maybe as a form of damage control on their part ("we'll get it to work for him however possible"), at the end of the day, his problem was resolved. Good job and hope to see more stories with endings like this one.
Posted by: bob | September 29, 2008 11:38 AM