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July 14, 2008

Maryland Attorney General says BEWARE extended car warranty offers

Right on the heels of my Sunday column on those pesky extended auto warranty calls people all over the country have been receiving on their home phones, work phones, cell phones and mailings, the Office of the Attorney General issued a warning on them today.

The OAG says to be "wary of a marketing campaign attempting to sell extended auto warranties that is targeting countless citizens nationwide on their cellular phones and landlines, as well as through postcards, letters and emails. The marketers offer to sell expensive extended warranties, and often 'phish' for personal information about the consumer.

Just hang up if you're getting unwanted telemarketing calls, the OAG says. Beware of extended warranty offers.

If you're getting calls on a phone that has been registed with the Do Not Call database, you should take the number down and the identity of the caller and file a complaint with the OAG's Consumer Protection Division.

Remember that these offers don't just come through the phone. The OAG says the marketing mailings "may appear to be an important notice from the consumer’s car dealer or auto manufacturer. There is always an eye-catching warning on the front of the card, such as: Final Notice: Expiring Auto Warranty.”

Both the calls and mailings will warn you that your car warranty is about to expire, and then urge (or frighten) you to call a toll-free number or push a button to be connected to a representative in order to renew their warranty.

Don't fall for it.

If you do seriously think about signing up for a warranty, Maryland consumers should please remember that the Maryland Telephone Solicitation Act generally prohibits a telemarketer from charging your charge card before receiving a written contract signed by the you. Therefore, there is usually no legitimate reason for the telemarketer to ask the consumer to provide account information.

Tell those bozos to buzz off.

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