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July 22, 2008

Giant (Food) Gripes

My colleague Andrea Walker's front page article about Giant Food's efforts to revitalize its stores, elicited lots of e-mails. People are passionate about their groceries.

Here are some edited e-mails. Let us know your take on Giant.

Angela Balsamo of Glen Burnie: My concern, which no one has been talking about, is the slow demise of the shopping centers where Giant was the only anchor store. There are 2 shopping centers in Bowie where Giant was the only anchor, but has since left. Now almost 2+ years later stores in each shopping center are closing left and right because Giant is gone and hasn’t been replaced by anything.

Normally this would be the responsibility of the management company, however in both cases Giant still holds the lease and refuses to give it up. They pay the rent each month, content that their former spaces are sitting empty. Meanwhile the “mom-and-pop” stores that pay rent based off the fact that Giant is the anchor are struggling.

From Stan Sirody: Unfortunately, those changes miss the biggest problem I've noticed in over 40 years of shopping at Giant: their selections have diminished greatly, and many former favorites of mine are now gone. It's obvious to me that they're trying to consolidate their offerings into fewer choices, whether for the economy in price or the convenience of having fewer suppliers. I can no longer find my favorite lunch meats, barbecue sauce, toothpaste and dozens of other items, nor can I stand their poor produce quality. It looks as if they're now at the bottom of their suppliers' lists when it comes to fresh produce. Anyway, I've moved on.

Bob Davis of Columbia: I enjoyed reading your article in the Sun today (online). But I tend to agree with David Livingston's opinion that the current changes won't do much. We pretty much gave up on Giant several years ago. The closest Giant (River Hill in Columbia) was regularly charging higher prices than the Hickory Ridge Giant for the exact same items. And the service on both stores was heading straight down hill. I wrote a letter to Giant management and they essentially blew me off. They could not have cared less. Since then we do large shopping at Safeway, Harris Teeter and sometimes even drive to Wegman's in Hunt Valley to avoid Giant. The newest changes to the River Hill store are mostly cosmetic. We anxiously await the Wegman's slated for Colubmia.

Mike Singer writes: Sorry to put you in the middle on this. Have you read the comments attached to this article? These are the real thoughts and issues surrounding Giant. I respectfully ask that you do your best to contact Ms Michel and implore her to read these comments. All this money spent on new uniforms, and paint jobs, all customers want are good prices, selection, and customer service.

From Brad Schwartz: Giant has been losing market shares because of very questionable management decisions by Royal Ahold. Store managers used to have flexibility to order items specially requested by their customers and they also were able to customize their store to meet the tastes and preferences of each neighborhood they were located in. They don't anymore. Also, the musical aisles have enraged many customers. People like to be able to get in and out of the grocery store as quick as possible.

Dolores Schmitt says: Perhaps you can forward this to Robin Michel, since her e-mail address was not listed, I have been going to the Giant at Chatham for l4 years, and it was a very clean, nice store. All the employees were friendly and we all got to feel like friends. Once Ahold bought the company, the changes were apparent immediately. Less employees, mostly all new younger employees, different managers, usually no checker at the fast line. the seafood is all prepacked so that if you want a small piece of salmon or just a few shrimp, you cannot shop there. Also, many items are not stocked on the shelves.

 

Posted by Eileen Ambrose at 2:14 PM | | Comments (2)
Categories: Shopping
        

Comments

We went to the newly renovated Giant in Catonsville, at Rte. 40 and Rolling Rd.
We won't be back.
They have added a Starbucks and have redone the interior, resulting in shelving that is considerably shorter in length.
I remarked to an employee that the store seemed 'smaller' as a result, and she said that it is bigger because they added shelves. Well, they didn't extend the store so they couldn't have added shelving very easily.
We noticed the selection is much smaller on items. The salty snack aisle must offer only half the selection that it had before the "renovation".
I think the renovation was just an excuse to offer less items without being obvious, thus cutting their costs.
Progress? Nope.

DD: Susan, I noticed the same thing when I was out your way recently. I used to live near that Giant and loved shopping there. But on my recent trip, I noticed the produce aisle was smaller and had fewer offerings. The whole store felt much smaller to me, too. I stopped there thinking they used to sell fish food. They don't anymore, or they hid it so well from me I couldn't find it.

I suspect that Giant will eventually go out of business or be bought out. My experiences in Annapolis are the same as most mentioned here. They remodeled the store at Riva Rd. It's uglier, has less offerings and a Starbucks (big deal!). I certainly don't need another Starbucks (all the Safeways around here have them, too), the selection has noticably declined and the store just looks blah! with rows and rows of tall shelves. It makes me think I'm in Home Depot. But most of all, for at least the last five years, the service sucks. After today I will never, ever shop Giant again. When I asked to speak with the manager about something, I heard the clerk say she was sending someone else out because she was busy with accounting. If a bunch of (probably declining) numbers that she can look at any time are more important to her than me, then I'll drive a few blocks further where the Safeway cares enough to ask if I need help out to my car, every time. The summary? Selection: bad; Stores: cluttered, ugly, drab; Prices: not so good; and Service: Horrible.

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