AT&T teases iPhone customers again
Here's one for the "D'Oh!" file.
CNet.com reported that for the second time, AT&T mistakenly published a notice on its Web site telling Apple iPhone users that they would get free Wi-Fi access to the wireless carrier's 17,000-plus hotspots around the country.
Once tech bloggers picked up on it Friday morning (after it was discovered that a notice had been posted on AT&T's Web site and stayed up there til about 8:30 a.m.), the notice was removed by 9:30 a.m., CNet reported. The notice said:
"AT&T knows Wi-Fi is hot, and free Wi-Fi even hotter, which is why we are proud to offer iPhone customers free access to the nation's largest Wi-Fi hot-spot network with more than 17,000 hot spots, including Starbucks. Now users can relax and access music, e-mail, and Web browsing services with their favorite blend in hand from the comfort of their favorite location."
Turns out, it's not true, though. AT&T posted it by mistake.
We would normally just laugh this off, but same thing happened in May when AT&T first launched free Wi-Fi access to its Laptop Connect customers, who subscribe to the company's 3G data service for laptops. CNet said AT&T also posted a free Wi-Fi notice and then took it down after confessing that it was published in error.
Fool me once, shame on me. Fool me twice, shame on you. (I know I know, that's not the exact line, but I was in the mood to say something hokey and cheesy).
How goofy is that? When you're launching a sophisticated product like the iPhone, I can't imagine it's a good idea to tick off consumers with bad info about what's available to them as customers. Also, it's never good to dangle free stuff in front of customers and then take it back. This might not matter to iPhone devotees, but for the rest of us, it would make us think twice.
I've told you before, I don't have an iPhone. Part of the reason why I don't have an iPhone, even though I think it's a very, very pretty technogadget I wouldn't mind owning, is due to the fact that I like my cellular carrier, which is not AT&T.
I don't have anything against AT&T. Many people I know swear by AT&T. I used to be with AT&T many, many years ago, but the service was spotty and I could never get a signal in my home. That made my cell phone pretty useless. So my big issue with the iPhone is that it would force me to do business with one specific carrier and I don't like being forced to do business with anyone. I like to have a choice, so I choose not to get the iPhone until it opens itself up to other carriers.
Categories: Cellular/Landline/Voice over Internet, Naughty businesses/NBotW, Technology
Comments
Nothing worse than trying to make a comany look stupid and having a typo on the second word of the story.
DD: Gosh Mike, Forgive me for missing perfection on account of a typo. I'll try harder next time since I live to please. Thanks.
Posted by: Mike | July 22, 2008 12:54 PM
a true gentleman is DD for not mentioning the typo in the comment!
DD: rebar, that's because I'm allllll heart.
Posted by: rebar | July 22, 2008 1:40 PM
"Nothing worse than trying to make a comany look stupid and having a typo on the second word of the story."
Comany? Actually, posting a comment making an author look stupid for making a typo in making a company look stupid when YOU have a typo?
That's worse stupid.
DD: You guys are cracking me up. Let's all agree that Mike and I were less than perfect today and let's stop calling people stupid. I want everyone to hug it out virtually, please. heheheh
Posted by: Smarmy | July 22, 2008 2:06 PM
Regardless of spelling (go ahead and have fun with this), I am rather ticked about the behavior of AT&T as well. I used to be a Cingular customer until the day they merged with AT&T. Well, I have this to say: Look at the person in charge of each company. I see Steve Jobs everywhere. If a person doesn't know what the head of Apple looks like, they need to wake up. He is there in the public speaking on behalf of his company. In contrast, who is, and what does the head of AT&T look like? Why isn't he or she giving public apologies, or promoting thier company... Or, maybe I need to wake up too? Definitly a case of the right phone, wrong phone company.
Posted by: manny | July 23, 2008 12:01 AM
The whole incident is very suspicious. Seems to me like A LOT has to happen for something like this to "accidentally" happen: someone's got to write the statement (content writer?); the statement has to be transmitted (presumably to the techies); and its got to be uploaded to the website (for the world to see). In fact, there's probably even more steps than that...
DD: I'm with you, Edward. For it to happen twice makes me suspicious, too.
Posted by: Edward | July 23, 2008 3:42 AM