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April 30, 2008

Spring cleaning --- and free shredding

So, did you sort through your personal documents and cull anything unnecessary as Eileen Ambrose suggested in an earlier post?  

Then you may be in need of some shredding assistance, to ensure some dumpster diver doesn't get their hands on your personal information.

The Better Business Bureau of Greater Maryland has teamed up with several partners including Equifax, Secured Shred and the National Association of Information Destruction* to offer free shredding during "Secure Your ID" day at BWI Marshall Airport on Saturday, May 3.

From 8 a.m. to noon, you can bring up to three boxes or bags of unneeded records and files to the corner of Aviation Boulevard and Elkridge Landing Road (across from the Shell station) to be shredded. Participants will also get advice for avoiding identity theft.

And as an added incentive for getting up early on a weekend ...    

there will be free Krispy Kreme donuts for the first 500 shredders.

And if you're wondering, Secured Shred does recycle.

* This has got to be the greatest trade association name I've ever encountered. Information Destruction?! It sounds like an archnemesis organization in a comic book or something. I wonder if they sell t-shirts?

Posted by Liz Kay at 3:11 PM | | Comments (0)
        

Who's careless with your information?

Data breaches are increasingly making headlines these days, thanks to "breach notification" laws that many states now have on the books.

Here in Maryland, the law requires businesses alert consumers when their personal information --- names, dates of birth, Social Security numbers, credit card numbers or other identifiers --- has been compromised by a lost backup tape, theft of a laptop or hard drive or the inadvertent posting of a file on a Web site.

Sometimes the breaches arise due to human error or deliberate action, such as the hacking of an online store or the incident at LendingTree.com I wrote about in today's paper. More than 56,000 Maryland consumers got letters from the company stating that former employees shared passwords for LendingTree's consumer database --- loaded with their names, social security  with three mortgage brokerages.

Consumer advocates such as Jeannine Kenney of the Consumers Union have said that such laws even the playing field for businesses because everyone has to 'fess up when there's been a problem. And because the incidents generate negative publicity, it creates incentive for companies to do a better job safeguarding your info.

"The reputational black eye could cost some future business, as well as the financial burden of notification,” she said. 

The identity theft program of the Maryland Attorney General's office now lists on its Web site the businesses that have reported security breaches. Take a look at the 67 incidents since the law took effect in January and click the link above to read copies of the letters the companies sent about the incidents:  

Case NumberDate ReceivedBusiness Name
(click to see notice)
No. of MD residentsTotal breach sizeInformation breachedHow breach occurred
15096304/23/08Verizon Wireless450 name, SSN, address, verizon wireless acct #info stolen by former employee
15096004/21/08SwimwearBoutique.com186 name, address, credit card #hacking of e-commerce website
15084304/21/08LendingTree.com568735600name, address, e-mail address, phone #, SSN, incomformer employees allowed access to unauthorized mo
15084104/21/08Sterling Commerce13 name, address, date of birth, SSN, premiums and counencrypted laptop stolen from 3rd party venndor e
15083904/21/08Columbia Capital, LLC13 name, address, SSN, banking information, Columbia password protected laptop stolen from office
       
15095604/21/08Central Collection Bureau96700000name, address, SSN, date of birth, dates of servicserver stolen from locked office
15071204/17/08SPX Corporation1329name, SSN, bank account #, routing #, account typelaptop computer stolen from subcontractor's home
15062304/14/08Gerdau Ameristeel13 name, SSN, addresshacking, unauthorized access to electronic files b
15051304/14/08Stryker Corporation23 SSNHacked internal virtual private network
15045104/10/08Interbank FX, LLC177 SSN, Driver's License #, Passport info, name, InteFile accidentally uploaded to unprotected server
15033304/09/08Agilent Technologies, Inc.26127000name, address, SSN, equity compensation infolaptop stolen from employee's car
15051204/08/08Walnut Street Securities, Inc.17 Name, address, SSN, phone #subcontractor accidentally sent client account rep
15025304/04/08Unicare17 member ID numbers (included SSN), pharmacy/medicalaccidental exposure to internet by 3rd party contr
15011404/04/08Siemens Healthcare Diagnostics Inc.1993542name, date of birth, SSNlaptop stolen from employee's home
15011104/01/08GMAC Insurance62802Name, SSN< employee ID numberstolen laptop from contactor's home, files not enc
15011004/01/08Synovus Financial Corp.3 Name, SSN, account infoloss of backup tape
14999003/31/08Okemo LLC 18401name, credit card # and expiration datehacking: intrusion into computer network
15010903/31/08Marriott International, Inc.20 Name, SSNLost data tapes
14998603/31/08Antioch University596 Name, SSN, academic records, payroll recordshacking: inauthorized access to computer between 6
14998903/28/08Museum of Science1 Name, address, credit card #'s, expiration datesOpen File inadverantly accessible through the Inte
14998803/27/08THQ, Inc.72 Name, SSN, address, employee stock purchase prograstrolen laptop, password protected, not encrypted
14986103/26/08IInfinity Pharmaceuticals, Inc.2725name, address, SSN, equity compensation infolaptop computer stolen from employee's car
14963003/25/08Genica Corporation  name, address, phone #, e-mail address, credit carhacked e-commerce site
14985903/24/08BNY Mellon Shareowner Services4690 name, address, SSN, account information, transactilost box of backup data tapes
14985803/24/08Genworth Life and Annuity Insurance Company15 name, address, date of birth, SSNcomputers stolen from office
14984803/21/08Pfizer Inc13800name, credit card #, expiration date, address, pholaptop computer stolen from home of contractor
14957303/13/08Education Management, LLC7764name, SSN, Address, date of birthlaptop stolen from office, recovered
14985403/13/08Genworth Financial Trust Company, Inc.69 name, address, SSN, account #accidentally visible through window in envelope
14918003/13/08Central Licensing Bureau2 name, SSN, address, Nebraska insurance license #report accidentally sent to wrong clients
14959003/13/08Lasell College26720000name, SSNunauthorized employee accessed database
14958703/13/08Education Management, LLC312name, address, SSNaccidentally sent spreadsheet to list of 12 stuede
14985103/12/08        
14985303/12/08MTV Networks25000name date of birth, SSN, compensation datahacking of employee's computer
14897603/11/083M131500name, SSNlaptop computer stolen from employee's car
15012903/10/08The Dental Network6997674000Name, SSN, DOB, addressPosted on company website in error
14885103/07/08Wolters Kluwer72 name, address, phone #, e-mail address, credit carHacking: unauthorized intrusion into e-commerce we
14884903/06/08Starling Insurance and Associates  name, address, SSN, DL#server stolen from office
14884803/05/08Bob Davidson Ford Lincoln Mercury, Inc.  name, address, SSN, wagesstorage tape lost enroute to payroll company
148986 03/04/08 DaVita Inc.        
14897902/28/08Nestle Waters North America1978245name,. date of birth, SSN, computer stolen from office
14898802/26/08Kraft Foods, Inc.39 name, SSNstolen laptop
14899402/15/08Syda Foundation19 Name, credit card number, expiration date, securithacking
14802502/15/08J. Lohr Vineyards & Wines1 name, SSNcomputers stolen from office
14770402/12/08Cross Country Staffing76 name, SSNlaptop computer stolen from employee's car
14754502/12/08Drexel University College of Medicine1 name, SSNlaptop computer stolen
14764202/08/08Salesforce.com9 name, SSN, date of birththeft of unencrypted external storage device
14716302/06/08NSK Americas, Inc. 2000name, SSN, salariesemployee database accidentally left unsecured on i
14754402/05/08Administrative Systems, Inc.14126 name, date of birth, SSN, bank account info for 34desktop computer stolen from office
14710002/05/08DCI Donor Services18 name, SSNlaptop stolen from Intern's home
14763902/05/08Davidson Companies 230000 hacking: gained access to a company database by sp
14738702/04/08MLSGear.com1613 name, address, credit and/or debit card # and expiHacking: used an SQL injection program to gain acc
14713202/01/08Kiwanis International257 name, credit card # and expiration date, billing/shacking: used an SQL injection virus to gain acces
14659801/28/08Invitrogen Corporation1004 name, address, SSNlaptop stolen from employee's home
14657301/28/08GE Aviation Systems5 name, SSNstolen laptop from employee's car
14657101/28/08Philips Lighting Company2 name, address, SSN, date of birthmalware virus, unauthorized access to files on lap
14656601/28/08Target Financial Services19 name, address, credit card #, SSN, phone #unauthorized access by employees of Target Nationa
14639401/24/08Mariner Healthcare2199 name, address, SSN, date of birth, salary info, 40laptop computers stolen from office
14639101/24/08Sava Senior Care2199 name, address, SSN, date of birth, salary, 401(k) password protected but unencrypted laptops stolen
14617701/22/08American Academy of Pediatrics4 name, SSN, addresslaptop computer lost during office move
14615601/22/08Science Applications International Corporation (SAIC)3 credit card # and security code, name, billing andmalicious software, hacking
14597601/16/08BJ's Wholesale Club, Inc.13 name, SSNunencrypted flash drive lost
14597401/15/08T. Rowe Price Retirement Plan Services, Inc.1470 name, SSNunencrypted computers stolen from office
14616201/10/08Johns Hopkins Health System Corporation190 name, address, date of birth, telephone #, SSN, gefile stolen from employee's car

 

Posted by Liz Kay at 12:35 PM | | Comments (0)
Categories: Consumer protection, Naughty businesses/NBotW, Technology
        

Businesses sexing up teens a la Miley Cyrus

gI_0_GirlwithMirrorscaled.jpg

Lots of people seem to be in an uproar over the sorta topless images of Miley Cyrus in Vanity Fair Magazine that hit newstands this week. I keep hearing all this talk about how outrageous it is to force kids to grow up too fast or to sex up their image too soon.

Geez. Couldn't we have said this about Britney Spears? Or Jodi Foster? Or Brooke Shields?

I'm all for kids staying kids as long as possible (I still worry about my 18-year-old niece crossing the street by herself even though I know she's heading off to college soon), but if we're going to start pointing fingers, maybe we need to take a good hard look at all that's being marketed to our kids and what we seem to be lapping up as consumers.

That photo on the right is from Loews Hotels in an ill-timed press release sent out Monday (thanks to HotelChatter for alerting everyone to it) to lure teens and tweens to "spa" at the chain. Nothing wrong with that, as HotelChatter points out, but get a load of the adult-like offerings:

Like at the Salon Moulay at the Loews Lake Las Vegas, the Mini Moulay Little Spa Day offers kiddies under 12 a:

Lil' Miss Mani or Pedi (a manicure or pedicure with soak, shaping, buffing, hand or foot massage and polish), Princess Updo (an elegant up-do perfect for special occasions) and Tiny Touchups (a mini-makeup application with lip gloss, blush, body shimmer and perfume).

The total cost is $160 and includes little munchies and even a mocktail. Don't worry, a parent must accompany any child under 16 years of age into the spa or salon, as well as sign a waiver.

A mocktail? Is that really necessary? Do parents really want to associate drinking with fun for kids since I'm sure they'll discover that all on their own when they get to high school? $160? I can't remember when I spent that much on myself and I work for a living.

Emily Goldfischer, Vice President of Loews Hotels and mother of two, said in the release, "More than ever, pre-teens and teens are adopting the more grown-up fashions and attitudes of their 20-something counterparts. Because moms don’t want to see their little girls grow up too fast, this collection seeks to establish a nice balance, offering fun, kid-friendly spa treatments that retain a ‘let’s play dress-up’ quality."

ooph. I hear what she's saying. I can almost see the "play dress up" part. But I can't help but feel like there's something off about it. When you add mocktails and massages into the formula, it makes me think it's not really something a kid really needs. What happened to tea parties at home and Big Wheels?

Marketing to kids is a huge business. According to the Tourism Intelligence Network in Quebec, spending by tweens has doubled every decade for the past 30 years. In the U.S., tweens control or influence about $260 billion in spending. According to a BRANDchild study, tweens influence 80% of their parents’ brand purchases.

And what do these kids want? Take a look at what's selling? Racy clothing in the malls. Sexy dolls (Bratz, anyone?). Video games with adult themes like violence. When it comes to music, let's take another look at all those Mouseketeers bringing sexy back. TV? Popular teen shows like The OC and Gossip Girl routinely showcase partying, drinking and sex.

So to bring this back full circle, this whole shock and dismay over Miley Cyrus isn't new. Our teens and pre-teens are bombarded every day. Whether it's little Hannah Montana now or Britney Spears then, everyone will get outraged and then we'll move on. And then something else will happen and we'll get outraged all over again even while we continue to send the message to businesses (and buy the message) that sex sells.

(photo from Loews Hotels) 

Posted by Dan Thanh Dang at 7:00 AM | | Comments (7)
Categories: Marketing/Advertising
        

April 29, 2008

The sliding Euro

If you think we're the only ones worried about our economy, think again.

small_dollar_recession.cr.03.jpg

Thomson Financial News (via Forbes) reported that consumer confidence in France slipped in April. A Reuters story (via The Guardian), said the Irish Consumer Sentiment Index hit an all-time low this month, too. Also, European retail sales dropped the most in more than four years in April as rising fuel and food prices squeezed shoppers' budgets, the Bloomberg purchasing managers index showed.

All this worry overseas has helped lower the Euro's value against the Dollar.

Last week, the euro hit a new all-time high of US$1.6018. But news reports show that in midmorning trading in Europe the euro stood at US$1.5574, down from the US$1.5645 late Monday in New York. The British pound was down to US$1.9875 from US$1.9900 in New York, while the dollar slipped to purchase 104.15 Japanese yen from 105.26 on Monday.

It's not a huge slide, but if economic concerns continue to spread across the globe, it probably won't be the last slide we'll see on either side of the pond -- especially if the Fed decides to cut interest rates again. It's going to be awhile before you feel good about spending the dollar overseas. 

(CNNMoney.com photo) 

Posted by Dan Thanh Dang at 3:28 PM | | Comments (0)
Categories: Odds & Ends
        

Best credit card for you

The hunt for the best credit card for you is getting even easier.

LowCards.com just launched a free Credit Card Index that compares the terms of more than 1,300 credit cards. This eliminates a lot of the legwork when looking for a card, but you’ll still want to read the fine print before signing up for credit.

The new site allows you to sort through cards alphabetically, by interest rate, grace period, annual fee or other terms. For instance, you can also search for the best reward programs or the best plastic for those with bad credit or none at all.

The index will be updated daily to reflect any interest-rate changes or to add new cards, Bill Hardekopf, chief executive of LowCards.com, says in an e-mail.

Of course, this isn’t the first plastic search site.

Credit.com also allows you to search for cards, plus it has other tools, too, like the credit score estimator. You plug in the number of credit cards, balances, lines of credit, late payments and other details. You get a credit score estimate plus suggestions on the best card, auto loan or other product based on your score.

CardRatings.com says it offers 20,000 reviews and reports on cards. It ranks cards using a star system. Five stars for superior rating; one for poor.

Check out the sites and let us know what you think.

Posted by Eileen Ambrose at 12:54 PM | | Comments (1)
Categories: Credit cards
        

Protect yourself from moving scams

Moving is tough enough without contending with an unexpectedly high bill at the end --- or worse yet, having movers that hold your stuff hostage on a truck, demanding a ransom.

Here's some tips to help you avoid scams from the Maryland Movers Conference and the Federal Motor Carrier Safety Administration, via the Better Business Bureau of Greater Maryland.

According to these sources, if you've paid 110 percent of the non-binding estimate or all of the binding estimate and the movers refuse to take your items off the truck, they're violating federal regulations for the protection of household goods shippers.

What should you do?

 

 

Call the police, the BBB sez.

Here's some more advice for finding a reputable mover from www.protectyourmove.gov, where you can also search for complaints against movers.

  1. Get a written estimate from several movers.
    The estimate should be based on an actual inspection of your household goods.

  2. Make sure the mover has insurance and is licensed by the proper authority.
    For moves from one State to another, a U.S. DOT number is issued by FMCSA. You can double-check a mover's license on www.protectyourmove.gov. For moves within a State, requirements vary. Check with the Maryland attorney general.

  3. Remember your priorities when choosing a mover.
    If you hire a mover based solely on the cheapest price, you may be sacrificing other things that are actually more important, such as getting your possessions moved and delivered on time. And remember, movers are required by law to deliver your goods for no more than ten percent above the price of a non-binding estimate. This is known as the 110 percent rule.

  4. Do your homework.
    Read "Your Rights and Responsibilities When You Move," a booklet from the Federal government that your mover is required to give you if you are moving from one State to another. This booklet also has information you'll need if your goods are lost or damaged during the move. Finally, check the mover's complaint history with local consumer advocacy organizations, such as the Better Business Bureau.
And here's even more advice from the Maryland Attorney General's office.

(photo: Andre F. Chung/Baltimore Sun)
Posted by Liz Kay at 11:55 AM | | Comments (0)
Categories: Scams
        

Annoying reunion e-mails

reunion.jpg

So for the last few weeks, I've been getting a weird e-mail every week from some guy I don't think I know, saying, "Hi, I looked for you on Reunion.com, the largest people search service -- but you weren't there."

The e-mail then directed me to click on a link to see who had been searching for me.

First of all, I didn't really remember anyone by this guy's particular name. Second, I'm incredibly suspicious of weird e-mails asking me to click on links.

So, of course, I just routinely delete weird e-mails for fear of bugs, scams and other possible nefarious schemes. Turns out I was smart to do so. According to our sister paper, The LATimes, the e-mail is part of Reunion.com's misguided and super-annoying attempt to sign up more members.

 

Here's what the story says happened to one woman who got the same e-mail and made the mistake of being curious:

Curious to see if her acquaintance had left a message, Schmidt, 44, clicked on the link and found herself at Reunion.com's site, where she was prompted to register so she could see who'd been searching for her.

As part of the process, she submitted her name, gender, e-mail address, birth date and ZIP Code.

Then Schmidt came to a page saying that "we'll find your friends and family who are already members and also automatically invite any nonmembers to join (it's free!)." It instructed her to enter the password for her Yahoo e-mail account.

"I thought I was just signing up to read my friend's message," Schmidt said. "At no time did I think I was authorizing them to access my online address book."

Within minutes, though, she started getting e-mails from friends and colleagues asking why she was searching for them on Reunion.com.

As the day progressed, Schmidt realized that every one of the roughly 250 personal and professional contacts in her online address book had received an e-mail, ostensibly from her, saying that she was searching for them and encouraging them to join her at Reunion.com.

Pretty slick, huh? Prey on people's curiosity, mislead them into joining and then automatically access their entire on-line address book by sending out more misleading messages to all their contacts. Read the whole story. It's pretty obnoxious.

If I handed out naughty business awards every month, Reunion.com would be April's winner. PBTH on you Reunion.com.

(Sun Photo)

Posted by Dan Thanh Dang at 7:00 AM | | Comments (0)
Categories: Complaints, Computers, Naughty businesses/NBotW, Technology
        

April 28, 2008

Tax Rebate start landing today

tax.jpg

Those long-awaited tax rebates should start landing today for people who chose to have their rebates directly deposited into their bank accounts, according to the AP. Paper checks will start going out on May 9, a week earlier than previously announced.


The earlier start date was announced by President Bush last week to help Americans deal with rising gasoline and food prices. The hope is that consumers will take the money and spend it to boost the economy. That photo is of House Speaker Nancy Pelosi standing next to a large check on Capitol Hill last Friday at an event marking the start of the delivery of the economic stimulus checks.


The Internal Revenue Service says all checks for those who filed tax returns on time are scheduled to be deposited or mailed by July 11.


How are you going to spend your rebate? Will you save it for a rainy day? Use it to buy something for the home? Take a trip somewhere? Or will you be like me? Use it to pay your bills (it's going right to my credit card so I can pay for what I spent on my trip to Spain earlier this month).


(AP Photo)

Posted by Dan Thanh Dang at 2:28 PM | | Comments (0)
Categories: Tax rebates
        

The economics of wasted food

Reading Dan Thanh's posts about food rationing and saving money while grocery shopping got me thinking, especially as I ease back into work after a week's vacation.

I travelled to the Dominican Republic, where I visited a museum housing artifacts of the Taino (imagine an accent on the 'i'), a native group that inhabited the area thousands of years ago.

According to the exhibit, to capture birds to eat, the Taino made sticky hats out of leaves they covered in resin. Apparently they ate the birds that landed on their heads.

Can you imagine the conversations? "Mom, what's for dinner?" "I don't know, honey -- let me check my hat." 

Despite my jokes, learning about this culture made me appreciate modern methods of food distribution and procurement even more than I normally do. I know I lack the skills to farm and butcher my own provisions. Personally, my hunter-gatherer instincts are best suited for the buffet line at the resort where we spent most of the trip.

But you're paying for more than convenience at the market.

Part of the price covers the cost of unsold perishable food --- food that's ugly and unlikely to be purchased. Journalist and researcher Jonathan Bloom of wastedfood.org worked in a produce section of a chain grocery store and was instructed to toss out bruised fruit as well as items that were just asymmetrical or wrinkly.

It's the kind of business model that fuels movements like freegans, who go dumpster diving to stock their kitchen cabinets. Bloom says that Americans waste 40 percent of their food and once you start paying attention, you'll notice wasted food everywhere --- in restaurants, grocery stores and even your own kitchen.

Here are some tips for eliminating wasted food in your fridge from The Kitchn, such as planning your meals before you go grocery shopping. I also like some of the commenters' tips, like making better use of the freezer -- and writing the contents of your fridge on a wipe board so you can easily remember what's buried all the way in the back, behind the Ben & Jerry's.  

Posted by Liz Kay at 12:23 PM | | Comments (0)
Categories: Budgeting, Cheap/Frugal, Food, Shopping
        

April 25, 2008

Recalled: Stink Fart Bomb causes nausea and vomiting

stink-fart-bomb.jpg

RadioJamaica reported this week that the Consumer Affairs Commission cautioned consumers to be on the look out for a toy labeled "Fart Bomb" that is packaged in aluminum foil.

On Tuesday, more than 30 children of the Bradford Preparatory School in Buff Bay, Portland were hospitalized after a dangerous chemical escaped in a classroom after a child reportedly opened the package. The students experienced vomiting, difficulty breathing and diarrhea as a result of the chemical, RadioJamaica said.

Follow the jump to see the directions on the fart toy.

stink-fart-bomb-01.jpg

The CAC said although the toy label reportedly carries a warning that it should not be opened or used by children under 7-years old, no toy should contain harmful chemicals, RadioJamaica said. The Bureau of Standards is attempting to locate the local distributor of the product.

So don't buy the Fart Bomb, OK? My dog has let some pretty stinky ones, but it was never bad enough to make me vomit. Clear the room, yes. Vomit, no.

OK. I admit it. I have the sense of humor of a 12-year-old boy. Besides, I figured we could all use a laugh after the earlier doomsday post on food rationing.

(Photo from RadioJamaica)

Posted by Dan Thanh Dang at 11:45 AM | | Comments (2)
        

A Great(er) Depression: The end of cheap food, energy and credit

foodration.jpg

See those people there? It's a line for food rationing distributed by the United Nations World Food Programme in Nairobi.

The reason why I bring this up on a beautiful Friday morning is because reader PastorTim said something yesterday that depressed the heck out of me. On my post about rice rationing by Sam's Clubs because of concerns about shortages, he commented that:

This is only the start of food rations in the USA. We need to wake up to the times we are living in. We're in a Greater Depression.

As I keep telling you, I'm a worrier. So when I saw the Sam's Club story and read about retailers limiting consumer purchases of flour, rice and cooking oil, it made me worry. C'mon. I've been worried for awhile now... about the availability of wheat and now rice, rising food prices, rising gas prices, rising debt levels and of course, the mortgage crisis as documented by my terrific colleague Jamie and her Real Estate Wonk blog. 

Somehow through all that worrying, though, I managed to stay slightly optimistic that we'd turn it all around soon. Now, I'm not so sure. PastorTim has sent me into a tailspin.

Will things get way worse before they get better? Are we in a Greater Depression? Is this just the start of food rations in the U.S.? My family is not entirely unfamiliar with food rationing. When we left Vietnam in 1975 and lived in a refugee processing camp in Guam for six months, my family stood in line to get our share of food like soggy bacon, chicken soup (one small cup a person), and some mystery meat and potatoes concoction for breakfast that my Mama says she will never ever eat again.

Are we really heading in that direction? Is PastorTim seeing into our near future or is he just one of those crazyguys on the street walking around with a board that says the World is Ending? Is it really time to start stockpiling food? 

(Photo Simon Maina/AFP/Getty Images)

Posted by Dan Thanh Dang at 7:00 AM | | Comments (7)
Categories: Budgeting, Cheap/Frugal, Debt, Energy/Utilities, Food, Gas prices, Shopping
        

April 24, 2008

Cheated by the pump

gasprices2.jpg

Gas is high enough without cheating pumps adding up to $5 for every fill up. Read Associated Press reporter Michael Gormley's story, fume, and then let us know what you think:

Angry about the price of gas? Just imagine paying for gas you don’t get. Some alert consumers have noticed it over the years: A pump that seems to hesitate a second when the lever is squeezed. Anywhere from 2 to 6 cents tick off before the rush of gasoline starts. That’s what happens with a common, hard to diagnose and mostly ignored problem with the "check valve," which is supposed to make sure gas flows at the same time the price meter starts.

But even if your gas pump works, it can still be off as much as $5 for every fill up. Tests by local regulators allow a pump to charge as much as 6 cents more than the gas delivered in a five-gallon test, but there can be wild fluctuations. Federal regulators said they had heard of swings of as much as 30 to 40 cents per gallon.

Don’t blame the gas guys. Even consumer advocates say retailers may be losing as often as consumers and no one appears able to rig the meters. But the small "check valve" at the end of the multibillion dollar industry just wears out, and often goes unnoticed for months.

Regulators’ records show short staffing, particularly for financially struggling counties that try to inspect pumps every six months, but too often don’t even meet the one-year requirement in states like New York.

Federal standards require all gas pumps to start pumping gas as soon as the price meter starts, said Ken Butcher of the National Institute of Standards of

(AP Photo)

Technology, part of the U.S. Commerce Department.

Bob Wolfram knew something was wrong when the pump he used in Davenport, Iowa, showed he put two more gallons of gas into his tank than the tank holds.

"I was low, but it wasn’t negative," said Wolfram, a 54-year-old engineer.

He reported it to a consumer Web site then took it to the government regulators, who acted promptly. But even then, the test showed the pump was only off a quart.

"I just kind of said, ‘What will they do next?’" Wolfram said.

Correcting the problem depends on alert, well-informed consumers like Wolfram. It also depends on honest retailers who choose to pass along reports to regulators who must confirm the problem before an authorized repair company is called to fix it.

"There’s one Mobil owner, he tells clerks that if there’s a discrepancy within $5 to reimburse the customer," said C. Todd Godlewski, director of the Schenectady County Bureau of Weights and Measures in upstate New York, the agency that inspects pumps.

"Yes, it can be that much," he said.

A bad valve can also work against retailers, freezing the price gauge for an instant after gas starts. No one’s sure who gets gored more, or how deeply.

"Even one penny on the amount of petroleum pumped annually or weekly at a station would be several thousand gallons of fuel, and add that up," Godlewski said. "If you have a meter that is costing a customer, it adds up quite a bit."

The problem compounds the aggravation of record high gas prices. On Tuesday, the national average hit a record $3.51 per gallon, according to a survey of stations by AAA and the Oil Price Information Service. That’s nearly 66 cents higher than last year, and rising.

"We’ll hear complaints about this quite regularly, usually several each week," said Jason Toews, co-founder of the independent nationwide Web site GasBuddy.com that tracks prices and complaints.

"It’s mostly about the principle of it," he said. He said the problem usually only costs a consumer pennies per fill-up, but that’s more than enough these days.

Toews discounts the conspiracy theories that blame the problem on retailers or the oil industry. Most retailers, he said, wouldn’t know how to alter the pumps to their benefit.

A New York Comptroller’s Office audit in 2000 found "many municipalities" statewide failed to inspect their pumps once a year as required (the best practice is two inspections every year) and that meters were corrected during testing, which could mask overcharging. Four years later, a follow-up audit found only partial resolution, partly because of too little staffing.

Bob Renkes of the Petroleum Equipment Institute based in Tulsa, Okla., has heard about complaints, "mostly when gas prices are high." He said meters "get looser over time," which could make them malfunction and start to count pennies before fuel starts pumping.

"I think our industry would love to replace anything that wears down," Renkes said. But the check valves aren’t a high priority when the industry is dealing with issues such as preventing identity theft when swipe cards are used, static electricity discharges and the 5 percent of retailers whose old mechanical equipment can’t register a price of $4 a gallon.

State and local regulators doubt any but the most ambitious consumers would contact them in case of a problem, even though the phone numbers are on inspection stickers. More likely, consumers fume and wonder if they were cheated, or report it to the manager of the gas station or convenience store.

"That’s what’s tough about this," said Jessica Chittenden, spokeswoman for New York’s weights and measures office that oversees local inspectors. "The two cents or whatever would go to the retailer."

Even when a report is made, and a local inspector is dispatched, the problem might not be fixed.

Chittenden said a faulty valve would likely work sporadically: "It’s very difficult to find it unless you are there every day several times a day."

Godlewski, the upstate New York inspector, said he’s found pumps off by as much as three times the 6-cent threshold. Because of it, his county this year is tracking pump problems and hopes to quantify it for the first time.

"You ask yourself," he said, "‘If nobody said anything ... and it’s run like that for six months, how many were taken?’"

Posted by Dan Thanh Dang at 6:07 PM | | Comments (0)
Categories: Gas prices
        

Here's a stock tip for you

Beware of the instant message stock tip.

Case in point: Alliance Data Systems.

According to the Securities and Exchange Commission today, Wall Street trader Paul S. Berliner spread a false rumor last year about Alliance Data Systems through instant messages to other traders and hedge funds. The media picked it up, too.

The SEC says Berliner told people that Blackstone Group, which was buying Alliance late last year, was renegotiating a lower price for the deal because of problems within Alliance.

The negative rumor immediately caused ADS stock to fall 17 percent. The swiftness of the decline led the New York Stock Exchange to step in temporarily halt trading of the stock. ADS came out with a press release denying the rumor.

Berliner, meanwhile, pocketed a $26,129 profit by short-selling the stock, a strategy where an investor makes money if a stock falls.

Berliner didn’t admit or deny the allegations, but he settled the charges against him. He can’t manipulate stocks again, he had to give up his profits with interest and must pay a maximum penalty of $130,000, plus he can no longer associate with a brokerage or dealer.

The lesson here is much broader. There are so many stock tips being circulated online and arriving in e-mail baskets. And there’s a good chance that the person sending them is someone who hopes to profit by you taking the bait.

Posted by Eileen Ambrose at 1:11 PM | | Comments (0)
Categories: Investments
        

When a hurricane comes calling

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Hurricane season approaches. Are you ready?

In other words, do you have the right insurance and the right amount.

Start off by looking at whether you are at risk of flooding in a storm. A homeowner's policy doesn't cover flooding, something many people unhappily find out each year.

Start by plugging your address into the National Flood Insurace Program's Web site to see the likelihood of your neighborhood ending up under water someday. Mortgage companies usually require homeowners in high risk areas to have flood insurance. But even in areas with a low- to moderate-chance of flooding can suffer severe water damage.

The federal government offers flood insurance and you can buy it from a regular insurance agent. The maximum coverage is $250,000 for a house and $100,000 for contents. Renters, too, can buy it.

And if you have a very ritzy house, some private insurers also offer limited coverage that takes over once the federal coverage cuts off.

The Maryland Insurance Administration is also advising residents to make sure they have enough insurance. Make sure you are "insured to value," which means you are covered up to the actual amount it costs to rebuild your house.

 

Don't forget to insure contents. The Insurance Information Institute says you can get "actual cash value" which replaces your belongings minus depreciation. "Replacement cost coverage" costs 10 percent more but it will replace your property in current dollars.

 Lastly, make sure you have an inventory of your belongings so you will remember what's lost if disaster strikes. You can download the Institute's software to create your own inventory.

Posted by Dan Thanh Dang at 10:10 AM | | Comments (0)
Categories: Insurance
        

April 23, 2008

Sam's Club limits sale of rice

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Reuters is reporting that "Sam's Club, the No. 2 U.S. warehouse club operator, said it is limiting sales of Jasmine, Basmati and long grain white rice 'due to recent supply and demand trends.'"

The story also says that Costco Wholesale Corp, the largest U.S. warehouse club operator, said yesterday that it has seen increased demand for items like rice and flour as customers stock up. Apparently, riots have broken out in other countries over food shortages and rising food prices.

Sister papaer, LATimes reports that Sam's Club "customers will no longer be allowed to purchase more than four bags of jasmine, basmati and long-grain white rice per visit. The policy involves only bags of 20 pounds or larger and does not affect consumer packages." The policy is in effect at stores across the nation.

How bad is it? Rice prices have risen 68 percent since the start of 2008.

I don't shop at Sam's Club since it's just me and my dog so I don't usually buy in bulk, but has anyone else noticed any local Sam's Clubs limiting rice sales?

I also don't buy my rice in supermarkets. The closest place I'll buy a bag of jasmine rice is at the Catonsville H-Mart, but most of the time, my family and I do most of our shopping for rice and other Vietnamese staples in Falls Church, Va., where there's a Little Saigon area.

We eat a lot of rice (duh. I'm Asian! Plus, I come from a big family. When we get together, there are five girls, two boys, several in-laws and plenty of nieces and nephews to feed) so my Mama buys rice in 25-pound bags at a time. Rice was always a cheap way to feed the family, especially when we were poor growing up.

Lately, though, we've noticed rice prices going up, too. For a regular bag of rice, it used to cost about $11.99. Now, it runs about $15.99. For a bag of really sweet-smelling jasmine rice, it used to cost $15.99. Now, it's about $18.99.

Anyone know what something similar will cost you at Costco or Sam's Club? Please enlighten me and your other Consuming Interests readers.

(Photo from Getty Images)

Posted by Dan Thanh Dang at 4:10 PM | | Comments (5)
Categories: Food
        

Bank of America alters loan practices

Bank of America said yesterday it would stop peddling risky mortgages, including subprime and other non-traditional loans, after it completes the $4 billion purchase of Countrywide Financial Corp.

In our sister paper, the Chicago Tribune, BofA's global consumer credit executive Bruce Hammonds said, "We recognize this tightening restricts the availability of credit to some borrowers, but this will help ensure that those who get loans can afford to repay them."

Among other things, BofA announced in public testimony on its proposed purchase of Countrywide that the combined company will halt making option adjustable-rate mortgages, drastically cut back on low-documentation loans and limit prepayment penalties.

It won't solve the subprime mortgage mess we've got on our hands right now, but it's a step in the right direction. This goes back to my Sunday column where I said we're all for people getting credit limits they can afford on their credit cards... or at least curbing the ease of credit for people who can't afford it in the first place.

 

Posted by Dan Thanh Dang at 11:51 AM | | Comments (2)
Categories: Consumer protection, Debt, Loans
        

Saving money on groceries

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I hate grocery shopping. I hate going to the supermarket, walking down the aisles to look for what I need, loading the car and then carrying all the bags to the kitchen and then unloading. I would stop except that I haven't figured out how to stop eating (damn my appetite!) or become independently wealthy (so I can pay someone else to perform this task for me).

The other reason why I hate grocery shopping is that I've noticed more and more that prices are creeping up ever higher. Did you know that the U.S. Department of Labor estimates that the average American family of four spends $8,513 per year on groceries. That's about $709 per month for mathematically-challenged people like me.

Even worse, food prices went up by

4 percent in the United States last year and are expected to climb as much again this year, according to the U.S. Department of Agriculture.

How do we keep money in our pocket even as we have to keep feeding ourselves? The good people at Oklahoma State University Cooperative Extension had some really good tips:

1.  Take fewer trips to the grocery store. Make a big trip only once or twice a month. A consumer who goes to the store three times per week and spends $10 on impulse purchases each trip will end up spending an additional $120 per month. By going to the store just once per week, consumers will spend only $40 per month on these purchases; shopping once per month results in only $10 spent on impulse items. The shop-less save-more strategy can save families nearly $1,000 per year.

2. Buy generics. Cereal, canned foods and frozen foods can be cheaper sold through the store brand name. In most cases, quality isn't that much different.

3. Comparison shop. If there are different grocers in your area, compare sale prices before you shop.

4. Use coupons. Many stores will double the amount of your coupons up to $1.

5. Make a list and plan your meals. Stick to that list so you're less likely to impulse buy and less likely to buy food that you don't need. Buying less food that you don't need means you can cut down on tossing food out that spoils because you didn't eat it in time.

6. Cut out eating out. Buying a cup of coffee every day can add up. Buying lunch every day for $6 can add up.

Here's a tip from me. Don't go grocery shopping when you're hungry. You tend to throw a lot of food that you don't actually need into your cart (potato chips, dip, cheezy poofs) because your tummy is growling. I always spend more money on groceries if I shop when I'm hungry.

I think most of those ideas are good ones... I'm not entirely convinced that it's cheaper to bring your own food for lunch, though, since I'm not sure if it's cheaper for me to spend $5 or $6 for lunch every day or shop for groceries so I can pack something from home (which means, if I don't eat it all in time, the food could spoil, which doesn't end up saving much money at all). I need to test the cost-savings on both at some point so I can figure out which is cheaper. Anyone have any idea?

(AP Photo)

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Posted by Dan Thanh Dang at 7:00 AM | | Comments (3)
Categories: Budgeting, Cheap/Frugal, Food, Shopping
        

April 22, 2008

Where's your refund?

You’ve filed your taxes and now wonder the whereabouts of your federal tax refund.

You can find out online at “Where’s My Refund,” a feature on the IRS’ Web site.

To trace your refund you will need to enter your Social Security number, filing status and the exact amount of your refund reported on your return.

If you electronically filed your return, you can check after seven days to find where your refund is. Paper filers need to wait four to six weeks after mailing in their return to check on the status of their refund.

If you find that the IRS wasn’t able to deliver your refund because you moved, you can change your address online. Also, if the IRS says it sent out your refund and 28 days has gone by without you receiving it, you can put a trace on the refund through the site, too.

The IRS is also working on a similar online tool for taxpayers to track their economic stimulus payment. Tax rebates are expected to start going out in early May.

Posted by Eileen Ambrose at 3:27 PM | | Comments (0)
Categories: Taxes
        

Issue unsafe products, get jailed for life in China

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Even as we're struggling to overhaul consumer product safety laws and working to strengthen the Consumer Product Safety Commission, which oversees the marketplace, we might want to look to China to see how much easier we have it over here.

Under a draft of a law unveiled by Chinese authorities, manufacturers who produce substandard food could be jailed for life.

Under the legislation, the Guardian story says that "producers whose goods are not up to scratch could be fined, have their incomes confiscated or their production certificates revoked. In serious cases, they could face between three years and life imprisonment."

This is the same country that issued the death penalty to a drug regulator who was found guilty of taking bribes to approve substandard medicines, including an antibiotic blamed for at least 10 deaths.

Definitely extreme, I'd say, but the country says it aims to boost consumer confidence come hell or high water.

I'm not advocating that we adopt China's harsh penalties, but the point is that this is something the U.S. should take just as seriously considering the number of recalls we saw last year in our food supply and all manner of products from pet food to children's toys (I probably don't have to remind anyone that many of those products came out of China, hence its crackdown.).

Read more about strengthening the CPSC at Public Citizen's WatchDog blog.

(Photo courtesy of stockxchng.com) 

Posted by Dan Thanh Dang at 11:27 AM | | Comments (0)
Categories: Consumer protection
        

Happy Earth Day

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What's famous local boy Edward Norton got to do with Earth Day? Norton spoke at the Green Apple Festival on April 20 in Washington, DC. The free concert, one of eight nationwide, was trying to put pressure on Congress to take action on global warming.

Check out who else is promoting the environment here, from Zach Braff to Chevy Chase. I always find it silly that marketers think actors can get people involved in issues... especially since I tend to tune most actors out when they speak up about stuff. But I guess if it works for other people, why not? If Edward Norton (yea, I am a fan. Did you see him The Painted Veil, The Illusionist or Fight Club or American History X? Good flicks, I tell you.) can get people to be better to the environment then more power to him.

I can't say I'm the greenest person around. In fact, I'm probably terrible when compared to others.

But I do try to do what I can by recycling bottles, cans and newspapers at home. I don't buy bottled water since I don't believe in spending money on water (and as a bonus, I keep that plastic out of landfills). I turn non-necessary appliances off when I'm not home and I try to turn out the lights when I leave a room. When possible, I try to buy my vegetables and fruits from local farmers markets. I wait until the last possible minute to turn my air conditioner on and when I do, I let it hover around 75 or 76 degrees. I just planted a tree in front of my house last year and if I go anywhere after work, I try to walk to a neighborhood establishment. I recycle plastic shopping bags to pick up my dog's poop.

 

It's not a lot, but baby steps right?

 

 

I'm trying to find one special green thing I can start doing to honor Earth Day, but I haven't decided on one yet. I'm open to suggestions from any greenies out there.

 

I'm being serious so no "Leave all the lights on in your house while you drive a Hummer into a tree and toss trash out the window" comments, OK?! It'll make me chuckle, but it'll be entirely useless to me on Love Your Mother Earth Day.

(Getty Images)
Posted by Dan Thanh Dang at 7:47 AM | | Comments (0)
Categories: Greenies
        

April 21, 2008

Welcome What's the Deal travel blog

Welcome to my good colleague, Michelle Deal, and her new travel blog that just launched today, "What's The Deal."

She's planning on giving you great trip deals, travel tips and quirky travel stories like the guy who got ejected for holding up take-off because he was praying (and standing while not buckled in) before a flight.

Do check her out. Lord knows there's plenty to discuss and complain about when it comes to traveling.

Posted by Dan Thanh Dang at 5:37 PM | | Comments (0)
Categories: Airlines, Travel
        

When you know your identity thief

Over at Get Rich Slowly, a reader poses a problem: what to do when a family member steals your identity by opening credit cards in your name?

Unfortunately the temptation is probably very very great. Your relatives --- your parents, your siblings, your own children --- have access to both your personal data and your mailbox.

And you're left holding the bill ... and the risk on your credit report ... and a whole lot of family drama.

But what to do when you discover it? Do you file a police report? The commenters say this is the only way to prove to credit card companies that any outstanding debt is not yours -- pointing to advice from the Identity Theft Resource Center.

The best way to to protect yourself is to stop this kind of activity before things get out of hand.

Remember in Maryland you can get two free credit reports annually from each of the three credit reporting bureaus. That means you can space out each request and check one every two months. Always investigate new accounts that you haven't opened. 

Posted by Liz Kay at 2:50 PM | | Comments (0)
        

More credit card reform

If you're interested in finding out more about credit card reform, Ed Mierzwinski over at his U.S. Pirg blog compiled a bunch of links where you can listen to consumer testimony at a hearing last week on the Credit Cardholders Bill of Rights.

You can also listen to the panel of bankers, regulators and consumer advocates testify on the bill. And, you can find out if your representative is one of the 100 co-sponsors on the bill. If your Congressman isn't a co-sponsor and you want to know why not, now might be a good time to write your elected official a letter about your position on the bill.

Posted by Dan Thanh Dang at 11:56 AM | | Comments (0)
Categories: Credit cards
        

Credit Card Reform

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Did you catch my column yesterday on the credit card industry and how Congress is trying to rein in abusive practices? Here's some of the issues that the Credit Cardholders Bill of Rights would deal with:

•Universal Cross Default Clauses: If you are declared in default by any other creditor, be it your landord, utility company or a library fine, then that automatically represents a default on your credit card. You can be charged penalty interest rates even if you have been making payments on-time to the card issuer.

•Arbitrary Interest Rate Changes: Carry a balance too close to your credit limit and wham, your interest rate goes up. Open up another credit card and wham, your rate goes up. Pay late once and wham, your rate goes up. Sneeze and your rate goes up. Why? Because your contract includes a clause that says, “Any term can be changed at any time for any reason, including no reason.”

•Two-Cycle Billing: Carry a credit card balance as many consumer do and get charged interest on the balance of the previous billing cycle even if you already paid it off. Say you charged $400 and pay off the balance in full at the end of them month. In the next month, you charge $200 and pay only half the balance. Well, guess what? The card company applies interest to $500 (including the previous month’s bill), even though you only owe $100.

•Payment Allocations: If you carry a balance that includes high-interest cash advances, lower-interest balance transfers and purchases, a card company will often take your monthly payment and apply it to the lowest interest rate-carrying portion of your bill first.

•Due Date Changes: Card companies can routinely change the due date on your statements from month to month. Cardholders who don’t check often miss paying on time or their automatic payments are late, which then means they’re penalized with late fees and then higher interest rates.

The thing I like about this bill is that it doesn't impose limits or caps (which the credit card industry vehemently opposes) so it's not messing with free market concepts, but it does try to make the rules more fair for the little people by making card companies stick to the rules we originally agreed to. Yes, by little people, I mean you, consumers.

Everyone knows since you were a kid that changing the rules in the middle of the game is blatantly unfair.

April 19, 2008

Save your gas money

The Maryland Department of the Environment wants to help you save gas money.

April is National Car Care Month, and some repair shops will be inspecting cars for free, according to an MDE news release. They're looking for common problems that decrease fuel mileage and performance to help both the environment and your pocketbook.

With just a little more than a week left, MDE, the Baltimore Metropolitan Council (BMC), and Precision Tune Auto Care will offer a free Car Care Clinic from 11 a.m. to 2 p.m. on Sunday, April 20th at the Wal-Mart Supercenter on Washington Boulevard in Halethorpe. Apparently more will be scheduled elsewhere in the Baltimore metro area, and information about them will be posted at www.baltometro.com. (We'll try to keep you posted as well.) 

Here are some problems that can cause gas pains, according to MDE:

  • Vehicle gas caps: About 17 percent of the vehicles on the roads have gas caps that are either damaged, loose or are missing altogether, causing 147 million gallons of gas to vaporize every year. 

We discussed in an earlier post that you're unlikely to lose gas to evaporation when you're running low on fuel, but that assumes that it's a closed system --- that your gas cap is present and properly functioning.

  • Under-inflated tires: When tires aren’t inflated properly it’s like driving with the parking brake on and can cost a mile or two per gallon. 
  • Worn spark plugs: A vehicle can have either four, six or eight spark plugs, which fire as many as 3 million times every 1,000 miles, resulting in a lot of heat and electrical and chemical erosion. A dirty spark plug causes misfiring, which wastes fuel. Spark plugs need to be replaced regularly. 
  • Dirty air filters: An air filter that is clogged with dirt, dust and bugs chokes off the air and creates a “rich” mixture – too much gas being burned for the amount of air, which wastes gas and causes the engine to lose power. Replacing a clogged air filter can improve gas mileage by as much as 10 percent, saving about 15 cents a gallon.

 

(photo: Jed Kirschbaum/Baltimore Sun)

Posted by Liz Kay at 8:29 PM | | Comments (1)
Categories: Cheap/Frugal, Gas prices, How To
        

April 18, 2008

IRS dot com

Anyone else get an e-mail from IRS.com to get your tax refund sent directly to your Visa or Mastercard?

I just received one today, politely asking me to "Please enter your Social Security Number and a valid Credit / Debit Card where you want the refund to be made."

Supposedly, to get my $134.80 refund, all I have to do is supply them with some information. They don't ask for much. Just my card number, expiration date, three digit code on the back of the card and my PIN number. Oh yea, and my name, my address, my city, zip code, phone number and e-mail address, too.

Nice. Why don't I just take you smart guys to my bank and cash out my accounts for you while I'm at it? That might make it just a little bit easier. Or better yet, just hand over my home and car keys to you at the same time.

Bozos.

And by the way, the legitimate site is IRS.gov. And even more importantly, the IRS is NOT going to contact you out of the blue and ask for your bank account information, credit card information, or anything else.

Bozos.

Posted by Dan Thanh Dang at 4:34 PM | | Comments (1)
Categories: Scams
        

A shout-out to hometown smart guys, Independent Security Evaluators

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Thanks to those smart guys at Baltimore-based ISE for finding a critical vulnerability in Mac's Safari browser. Apple Inc. patched four flaws in its Safari browser this week, including the one discovered by ISE's Charlie Miller, according to this ComputerWorld story.

The finding won Miller a $10,000 check for the "Pwn 2 Own" contest on the second day of the hacker challenge held at the CanSecWest security conference in Canada.

According to the story, Miller and two fellow researchers turned over the vulnerability that they discovered three weeks ago and signed a nondisclosure agreement that prevented them from discussing their findings until the bug was patched in exchange for the $10,000 prize.

Bravo, guys!

If you don't know about ISE, this little homegrown company has made quite a name for itself by analyzing controversial Diebold Electronic Voting machine source code and broke the encryption on Texas Instruments' wireless gas payment cards and car keys - a potential threat to millions of consumers.

Founder and President Avi Rubin and his team of super geniuses are hired by various companies to expose vulnerabilities in products and systems. I wrote about Avi and his guys three years ago and seriously, they were so smart it made my head hurt.

Since then, Avi was named by Baseline Magazine and eWeek as one of the Top 100 Most Influential People in Information Technology. Miller, a former National Security Agency employee, is best known for being the first to hack into Apple's iPhone last year. His team of computer scientists, electrical engineers and cryptographers have testified before Congress, served as expert witnesses, participated in creating standards, and evaluated systems for both government and private industry.

Good job, guys. And, thanks for making our city look good.

(Illustration courtesy of stockxchng.com) 

 

Posted by Dan Thanh Dang at 7:09 AM | | Comments (0)
Categories: Computers, Consumer protection
        

April 17, 2008

Where should you spend your tax rebate?

Kmart and Sears are fighting for access to your "economic stimulus" dollars, according to the Associated Press.

Take your checks to either store between May 14 and July 19 and get a gift card worth the value of your rebate plus 10 percent, the Arizona Republic reports.

I suppose that's a good idea if you've already planned to drop your tax rebate on the purchase of a new appliance or a blue-light special. The article says the gift cards won't expire, so you could bank it for holiday shopping or another big-ticket item.

Or you could use it to pay down high-interest credit card bills. Or earn interest by depositing it in a savings account.  

What's your plan for your tax rebate dollars? Are you hearing other retailers jostling to lay claim to your checks? These financial advisors and readers said they planned to pay bills or save it.  

 

Posted by Liz Kay at 2:20 PM | | Comments (0)
        

Cheap: DIY microwave popcorn

I like popcorn. It tastes good.

Corn is cheap --- at least it was until the demand for ethanol skyrocketed.

I don't know why it costs so much to buy popcorn at the movies, but I don't buy it there because generally I can make it through the 80 to 120 minutes of most conventional films without a snack. It's not like you're running for two hours. Most movie watchers are just sitting still.

I like the way popcorn smells. Now, I'm not inclined to open a microwaved bag twice a day and take a big snort, but I don't buy microwave popcorn often, either.

Your run-of-the-mill supermarket carries a dizzying array of microwave popcorn options in differing flavors and levels of artery-clogging butter and even different sized bags. The last time I considered such a purchase I ended up calculating numerous cost comparisons of snack-size versus 100-calorie bags versus kettle corn (for that carnival feel in your own kitchen, without the festival food prices or the crowds) until I got so frustrated that I just walked away.

Several restaurants in Baltimore now offer gourmet popcorn on their menus, like Alexander's Tavern and Woodberry Kitchen, sometimes with fancy toppings.

And as I enjoyed some with friends this week, one mentioned that you can microwave popcorn in a regular ordinary paper bag. Close it with a staple if you prefer not to have your kernels spray all over the place, and do not fear that this small amount of metal will cause a fire (watch it if you have to).

Oh, I'm sure all you Consuming Interests readers read about this in the New York Times in 2005, or on Ask MetaFilter, or saw it on Alton Brown's Food Network show Good Eats or his book I'm Just Here for the Food. I had not.

And yes, you can make it on the stovetop. After all, the Native Americans who brought popcorn as their potluck contribution to the First Thanksgiving probably didn't have microwave ovens. But microwaves use less energy.

And then I realized I don't have a ton of paper bags lying around and wondered if I could just pop corn in a not-quite-airtight, microwave-safe bowl. The answer: you can.

No need to buy a microwave popper that doesn't work very well or an electric air popper that will clutter your countertop.

Now, armed with a little knowledge (and a 32-ounce bag of yellow popcorn that costs $1.99), I can make my own fresh kernels, in whatever size serving I like, with my own toppings enhancing this delicious snack treat. And at a cost of a little more than six cents an ounce, rather than an outrageous markup for carcinogenic seasoning and convenience.

High in fiber!

Tasty!

Frugal.

Alton Brown’s Plain Brown Popper (transcribed by Get Rich Slowly)

  • 1/4 cup good quality popcorn
  • 2 teaspoons olive oil
  • 1/4 teaspoon kosher salt or popcorn salt
  • Sprinkle jalapeno seasoning mix
  • Paper lunch bag
  • Stapler

Toss the popcorn with the olive oil, salt, and jalapeno seasoning mix in the paper bag. Fold the top of the bag over and staple the bag twice to close. Place the bag in the microwave and microwave on high for 2 minutes to 3 minutes, or until there are about 5 seconds between pops.

(NOTE: Popcorn salt is a super-fine salt that is designed especially for sticking to food such as popcorn. It has the taste of regular table salt, but its granules are much finer.)

(photo: Jerry Jackson/Baltimore Sun) 

 

Posted by Liz Kay at 11:22 AM | | Comments (6)
Categories: Cheap/Frugal, Food
        

Parties at low - or no! - cost

Meeting friends for drinks or dinner can be a nice way to catch up --- but you pay for the convenience of someone else cleaning up afterward.

Hosting a potluck gathering at someone's home or even (as the weather gets warmer) a public park or beach can be one option to cut down on socializing costs.

Here's another, courtesy of the folks at Wise Bread: throw a party sponsored by a company, like a car manufacturer, a TV show like Lipstick Jungle or beauty products through House Party.

It works this way: You sign up, select a date for a party of your choice and cross your fingers. If you're chosen as one of the 10,000 lucky people ... 

you get a package in the mail with games, coupons, food and other items to share with your guests.

Check out what the New York Times had to say about it here

There's no hard sell required here, unlike party formats used to hawk products as varied as kitchen gadgets, lingerie or even Tasers. But to be sure, the sponsors are interested in getting the biggest bang for their buck. The materials for one party for the launch of a new chocolate candy encouraged hosts to contact their local media to see if they'd be interested in writing about the event.

What do you think? Any other suggestions for cheap and frugal ways to entertain your friends and loved ones?

(photo: Karl Merton Ferron/Baltimore Sun)

Posted by Liz Kay at 8:09 AM | | Comments (1)
Categories: Cheap/Frugal
        

April 16, 2008

Flyers: Get paid more when you're bumped

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See how happy that couple looks about flying? Yea, not so much, right? That's because they're some of the very misfortunate thousands of people who missed their flights recently when American Airlines had to cancel more than 2,500 flights. Egads. What a headache.

Well, to try to improve the flight experience (for some reason, I kept chuckling while I was typing that line), U.S. Transportation Secretary Mary E. Peters announced today a number of measures to strengthen passenger protections, improve consumer choice, reduce congestion, establish operational improvements to cut delays this summer and double the limits on compensation airlines must pay flyers bumped from oversold flights.

Under the new bumping rule, which goes into effect next month,

fliers who are involuntarily bumped would receive up to $400 if they are rescheduled to reach their destination within two hours of their original arrival time or four hours for international flights, and up to $800 if they are not rerouted within that timeframe.

According to the DOT, the new rule also covers more flights, including those operated with aircraft seating 30 people or more; the current rule covers flights with 60 seats or more. The amount of these payments are determined by the price of your ticket and the length of the delay, in addition to the value of your ticket ticket, which you can use for alternate transportation or have refunded if not used.

Measures to cut down on summer delays include: Allowing new and greater flexibility for aircraft to use alternative routes in the sky to avoid severe weather. This would include an “escape route” into Canadian airspace from the New York metropolitan area so airlines can fly around summer thunderstorms and high winds. 

The FAA will also open a second westbound interstate highway in the sky for aircraft.  This would provide a parallel route along a heavily-traveled aviation corridor, helping cut westbound delays from the New York area.

To manage congestion at New York’s LaGuardia Airport (the facility has been capped since 1968, but it is still consistently one of the top three most delayed airports in the nation), the DOT is proposing two market-based options that would require a limited number of flights operated by the airlines in a given day, known as slots, to be made available through an auction process.

If you want to learn more, read about it here:  http://www.fightgridlocknow.gov/aviation.htm



 

Posted by Dan Thanh Dang at 4:08 PM | | Comments (0)
Categories: Airlines, Travel
        

The best and worst of 529 plans

Morningstar, the investment research company, has published its annual report on the best and worst 529 college savings plans.

Among the top five: the College Savings Plan of Maryland managed by Baltimore’s T. Rowe Price Associates. The Maryland plan was one of Morningstar’s five favorites last year, too.

Here’s what Morningstar says about the plan this time:

“T. Rowe Price runs the College Savings Plan of Maryland. Residents get a big break because they can deduct up to $2,500 of their annual contributions for each beneficiary from their state income taxes, and contributions in excess of $2,500 can be deducted in any of the following 10 years. The plan looks equally good on the fee front. Total annual asset-based fees are well below industry norm, ranging from 0.68% to 0.97%. (Investors also pay a $25 annual account fee.) Better still is the fact that this plan is packed with top-quality funds that cover the market spectrum. So while the taxes advantages make this plan particularly attractive for residents, we consider it a topnotch option for nonresidents too."

Morningstar’s other top picks are the Virginia Education Saving Trust and Virginia College America, Illinois Bright Start College Saving Program and Colorado Scholars Choice College Saving Program. That last one is run by Baltimore’s Legg Mason.

The five worst plans, according to Morningstar:

— Ohio Putnam College Advantage. Poor fund performance and high manager turnover.

— Mississippi TIAA-CREF Affordable College Savings Program and Mississippi TIAA-CREF Affordable College Savings Advisor Program. High fees and limited investment options.

— New York 529 College Savings Program. Reasonably priced, but lacks diversification.

— Nebraska AIM College Savings Plan. Too expensive.

Read the full report on Morningstar’s site.

Posted by Eileen Ambrose at 2:00 PM | | Comments (0)
Categories: College/Financial aid
        

Yes, we have no bananas

Having a hard time finding a bunch of your favorite portable fruit?

Three local supermarket chains --- Wegmans, Safeway and Giant Food Stores --- confirmed yesterday that flooding and bad weather in Ecuador damaged the banana crop there, decreasing the availability here in the United States.

All three chains said they were working with different suppliers to keep bananas on the shelves, but they've had to pay more. In turn, retail prices were going to be a little higher due to the scarcity --- 59 cents a pound at one market I checked yesterday. 

"While we are not having trouble getting product at this point, it might get worse," said Wegmans spokeswoman Jo Natale.

(photo: Andre Chung/Baltimore Sun) 

Posted by Liz Kay at 11:29 AM | | Comments (0)
        

Spring cleaning your financial records: keep or throw away?

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Tax day is over. Now can you throw away all those scraps of paper, right?

Maybe. Here’s the low-down on paperwork from the Privacy-Rights Clearinghouse:

— Throw away old pay stubs once you checked the information against your W-2.

— Keep any documentation related to an entry on your tax return this year, or some future tax year. If you bought stock, keep the paperwork so you can figure your cost basis whenever you sell the shares.

— Retain documents as long as the IRS is likely to audit a return. For most, that’s three years. But if you underreport your income by more than 25 percent, an IRS auditor can come knocking as much as six years later. Blatantly lie and file a fraudulent return and the IRS auditor has no time limit.

— Each state has its own audit deadlines. So, check with your home state.

One of the handier tips: If you lost your birth certificate, you can find out where to replace them at a government Web site.

Also, if you are throwing away papers, make sure you shred with a cross-cut or confetti shredder, the privacy group says.

(Photo courtesy of stockxchng.com)

Posted by Eileen Ambrose at 7:43 AM | | Comments (0)
Categories: Personal finance
        

April 15, 2008

Sick Around the World

Anyone catch Sick Around the World, the Frontline report on healthcare in five countries and how it compares to our healthcare system in the U.S.? I only caught the second half, but it was definitely fascinating on how other countries achieved universal healthcare for residents.

If you missed it, you should check it out. You'll learn how the United Kingdom, Japan, Taiwan, Switzerland and Germany deliver healthcare to everyone. Click here to read a synopsis how how each country does it.

It's not all socialized medicine out there. Many countries provide universal healthcare with private insurance, private hospitals and private doctors using market ideas. But the main point is that these capitalist countries don't trust healthcare completely to the free market. They all impose limits. The three main ones that correspondent T.R. Reid found:

Insurance companies must accept everyone. They can't make a profit on basic care.

Everybody is mandated to buy insurance and the government pays the premium for the poor.

Doctors and hospitals must accept one fixed standard of set prices.

Can Americans accept ideas like that? Reid says America already uses these ideas to cover some segments of the population. We just don't use them to universally cover everyone. Definitely some intriguing ideas worth looking into, especially when you find out that in these five other countries, it's practically unheard of for anyone to go bankrupt due to healthcare costs.

 

Posted by Dan Thanh Dang at 10:30 PM | | Comments (1)
Categories: Healthcare
        

Taxing online shopping

Are shoppers feeling the sales tax pinch after Maryland's sales tax went up 20 percent in January (from 5 percent on purchases to 6 percent)?

Some state governments certainly are. 

In the past, we've discussed the benefits of online shopping here, with the tax savings being one of the key points --- avoiding the sales tax on everything from electronics to clothes to even some groceries.

This burns states with deficits, including New York, which has tried to lay a claim to a share of sales made by its residents in cyberspace or elsewhere.

They put a line on state tax returns asking people to pay levies on their online purchases and have even taken down license plate numbers of NY residents parked at Jersey shopping malls.

Now New York has taken on Amazon.com, reports the New York Times (via Consumerist) and Marketplace.

The state now requires online retailers to collect and pay sales tax even though they have no physical presence there. Officials argue they can because Amazon affiliates do have physical locations in the Empire State, so they can and should charge tax.

Stay tuned for legal fireworks. And p.s. to any Maryland lawmakers planning to stake out Delaware outlets: NY eventually stopped stalking out-of-state shoppers. Too big brotherish. 

(photo: Elizabeth Malby/Baltimore Sun)
Posted by Liz Kay at 2:44 PM | | Comments (0)
        

Which city has the biggest tax filing procrastinators?

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It's Tax Day, ladies and gentlemen. Have you paid your dues to Uncle Sam yet? Or are you waiting until the very last possible minute?

Here is the Top 10 Tax Procrastinating Cities in American, courtesy of Intuit, the maker of TurboTax products (as determined by the number of tax returns electronically filed online via the TurboTax Online service from April 14-April 17, 2007):

  1. Chicago, Ill. – (#2) – Chicago is the "Second City" no more as it takes the top spot for the first time in the seven years the list has been compiled.
  2. New York, N.Y. – (#5) – After procrastinating less last year, the hustle and bustle of the Big Apple takes its toll on taxpayers as NYC climbs back up the list to rank at Number 2. The Giants may be number one in pro football, but New York is second on our list of late filers.
  3. Houston, Texas – (#1) – Houstonians have topped our list more than any other city (three times) but must have tired of being the top procrastinators. Progress is progress and Houstonians drop two spots this year.
  1. Austin, Texas – (#4) – Austin continues to procrastinate as they lock up the fourth spot for the second straight year. One of the fastest growing cities in America, Austin may be too busy to worry about taxes until the deadline forces them to.
  2. San Francisco, Calif. – (#5) – The City by the Bay held steady in the fifth slot for the second straight year. In a year that saw the home run record fall to Barry Bonds, taxpayers in San Francisco waited until they had a full count to take a swing at doing their taxes.
  3. San Diego, Calif. – (#6) – The home of the 2008 U.S. Open, and home to TurboTax, San Diego dropped to sixth last year and is there yet again. After topping the list two years ago, San Diegans are relaxed in the sixth place.
  4. Seattle, Wash. – (#8) – Grunge may have gone the way of disco, but Seattle residents continue to live a laid back lifestyle and are still late with filing their tax returns. The Emerald City jumps one spot this year.
  5. Las Vegas, Nev. – (#11) – Making its return to the list after a two-year absence is the jewel of southern Nevada, Las Vegas.
  6. San Antonio, Texas – (#7) – Settled first in 1731, San Antonio ranks as one of America's oldest cities. Despite its age, the home of the Alamo is steeped in today as its residents use the power of online tax prep to file at the last minute.
  7. Los Angeles, Calif. – (#12) – Apparently Los Angelinos were busy chasing Britney Spears all over town and waited until the deadline to file their taxes. At least they didn't let the forlorn Britney file their taxes for them.

(previous year ranking in parenthesis) and dropped out:  San Jose, Calif.; Phoenix, Ariz.

Baltimore didn't make this list, but Washington did at No. 17. Anyone want to prove this list wrong? Anyone trying to wait until the very last minute to file?

(photo courtesy of stockxchng.com) 

Posted by Dan Thanh Dang at 12:00 PM | | Comments (1)
Categories: Taxes
        

Kiss those checks goodbye?

701013_writing_a_check_2.jpgSo the first thing I did after I got back from Spain was to sit down and start paying all the bills that were about to come due while I was gone. One by one, I wrote the amount due on each check, filled out who the payment was owed to and then signed my name with a flourish.

Yes. You read that right. I still pay my bills by writing checks and then mailing them. Almost everyone I know pays their bills online. What can I say? I'm old-school about it. Every once in awhile, I pay my credit card bill on-line, but it's infrequently.

I'm just not hip to the electronic payment system yet. Didn't I tell you that I'm not an early adopter of any kind of technology? I just worry that someone somehow in some way will steal my information on-line. Sure, I know they can steal my mail, too. But I've irrationally convinced myself that my mail is safer. Plus, I can't tell you how many people write or call into the Consuming Interests hotline (410.332.6151) to complain about some nightmare scenario where Company XYZ has taken two electronic payments from their checking account in one month or screwed up billing somehow.

I don't like that sense of losing control over my own bank account so I don't sign up for automatic bill payments. I know I can still do electronic payments every month, but I haven't convinced myself to make that leap yet. And yet, I may have to soon.

In the March issue of the Consumer Reports Money Adviser newsletter, the editors are talking about the decline of check writing. They cite a recent report from the Federal Reserve, which said that more than two-thirds of noncash payments are now done electronically, primarily by debit and credit cards. Just four years ago, the split was about 50-50.

According to the study, from 2003 to 2006, all types of electronic payments grew while check payments decreased. Of the 93 billion noncash payments in 2006, about 63 billion were electronic and around 30 billion were checks.

I feel a little bit like a dinosaur, but there's something very reassuring and calming about sitting down with my checkbook every month, writing my checks out, balancing my account and then putting stamps on the envelopes and dropping them into the mail. But then again, I still like reading newspapers the old-fashioned way, too, with a cup of coffee in my ink-stained hands flipping through each page on a Sunday morning.

Anyone else still have love for writing checks?

(photo courtesy of stockxchng.com) 

 

 

Posted by Dan Thanh Dang at 8:05 AM | | Comments (3)
Categories: Credit cards
        

April 14, 2008

Hands off, debt collectors!

Debt collectors aren’t supposed to be able to garnish your Social Security benefits.

Contrary to federal law, they still manage to do so.

Last summer, three senators asked the Social Security Administration’s Inspector General to investigate the problem. A report on the inspector general’s findings is supposed to be out in the coming weeks.

Meanwhile, the senators introduced the Illegal Garnishment Prevention Act. The bill, the trio say, “would prevent the U.S. Department of Treasury from promoting the use of direct deposit for Social Security beneficiaries until they put a stop to the illegal garnishment of government benefits from the bank accounts of private citizens.”

Legislation is good, but it may come too late if debt collectors are draining your account now. It can help to know your rights, though. They are:

A creditor or debt collector can’t make a claim on your future Social Security benefits. And if you deposit that money in the bank, they can’t pull the benefits then if it’s possible to identify the money as government benefits.

Your creditors can’t ask your employer to pull money out of your pension or 401(k), either. Once you deposit retirement money in a bank account, though, they can go after it.

Each state determines protections on IRA money. Maryland protects all IRA money from creditors.

There are always exceptions, of course.

If you owe child support or alimony, your Social Security benefits garnished.

And the IRS can always get its hands on your money if you owe back taxes.

Are you having problem with this issue?

Posted by Eileen Ambrose at 3:10 PM | | Comments (0)
Categories: Debt
        

Registry errors

As we get to the season of celebration of major life events (marriages, graduations, etc.), here are some thoughts and questions about the increasingly ubiquitous registry system.

  • What events are appropriate for registering? Weddings? Baby showers? Housewarmings seem like we're getting into gray areas ... but I could imagine being a college grad, challenged by setting up my first real household within the constraints of my first real paycheck, and wishing I had a slow cooker to help save time and money.
Heck, I'm in the market for a slow cooker right now.
  • What's your registry strategy? Do you start with a price range? Or hunt for something you could call vaguely personal?
For example, I once contributed to a poker set for the couple who taught me how to play Texas Hold-em. For an office wedding we bought a stand mixer for someone who liked to bring us cookies.
Then again, when caught without the personal connection once I tried to buy the most absurd things on the list -- a remote control caddy and a creme brulee kit, which included a miniature blowtorch. One item to help prevent fights between the happy couple, another to use when they occur. 
  • Or, do you try to get the most bang for your buck?
Many shops will allow registered customers to buy unpurchased items on their registries at a discount after the event, so I've occasionally given people cash with the assumption that they would use it for whatever they wanted ... whether it be the eighth place setting or something fun during the honeymoon.

On the other hand, if you're a new parent-to-be, or the friend of a new parent-to-be, it may be intimidating trying to determine exactly what equipment the bundle of joy really requires. But never fear --- Consumer Reports has some advice, including:

  • New parents should cross-reference their desires with the federal government's recall list
  • If you're a good friend or relative, you'll stay away from the co-sleepers and the doorway jumpers, which aren't safe, and eschew gifts of clothes that other people will buy in abundance and the little tykes will outgrow way too soon.  
  • Don't overlook gifts of consumables, like baby wipes and other stuff that will be used in large quantities.
Posted by Liz Kay at 12:00 PM | | Comments (0)
        

Flying the Not-So-Friendly Skies

I can't tell you how glad I am to be home. It's not that I didn't love Barcelona or wish I could have stayed over there for another week. It's just that the thought of sitting at airports and waiting and waiting because of delay after delay was really wearing on me.

We were supposed to fly out of BWI on April 1 at 2 p.m. They delayed our flight four times that day so that by the time we caught a 6:30 p.m. flight out to JFK , we missed our connecting flight to Spain.

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Worse, we couldn't find anyone who could give us a straight answer about why so many flights were delayed, especially since the skies in Baltimore were clear as day. We knew and the gate attendants knew we were going to miss our connecting flight, but when we got up to JFK, not one person there knew what to do with our big group of people.

I'm not saying that we wanted to be waited on hand and foot, but it would have been nice if we had gotten a straight answer from someone at Delta, the airline we were flying. Instead, we were sent to Air France, a partner airline with instructions that Air France would accommodate us. When we got to Air France's check-in, they had no knowledge of us or our group at all. So they sent some of us back to Delta. For a couple hours there, our group kept wandering back and forth trying to find someone who would help us.

It was maddening.

Air France finally took matters into their own hands and designated one person to take care of our little group. Thank goodness. It took us 28 hours and an extra stop at Charles de Gaulle International Airport, but we finally made it.

But I consider myself lucky after watching last week's airlines meltdown.

Are you thinking what I'm thinking? That the airline industry is imploding (not to use a scary words when it comes to flying) and it's going to further crush our ailing economy? The signs are definitely bleak.

American cancels more than 2,500 flights. Midwest idles a dozen planes to examine wiring, too. Shortly before that, United canceled flights due to safety concerns and Southwest grounded 4 percent of its flights to catch up on inspections.

I haven't even mentioned Aloha Airgroup, ATA Airlines and Skybus Airlines flying for bankruptcy. None of this is making me feel confident about flying. And this is not to say that I'm placing all the blame on the airlines since the FAA isn't exactly making me feel all that secure right now either since it seems to me that routine, consistent and thorough inspections shouldn't find a ton of problems all at once like this.

How many more times should the government bail out the industry? Would a bail-out even help at this stage? Airlines are already charging us for extra bags, preferred seating and food. What next, the air we breathe? Yes, fuel prices are up, but last time I checked, airlines have been adding on fuel surcharges to our ticket prices, too.

So are we to blame consumers? Should we as flyers keep expecting inexpensive ticket prices or is the public's demand for cheap flights helping to cripple the industry? Or, are we as flyers, already putting up with an awful lot whether its lost luggage, repeated flight delays, indifferent customer service (when someone asked about whether we'd make our connection, the flight attendant on our BWI to JFK flight responded coldly, "I don't know. I don't have any answers for you.") and the like? Because really, what are you going to do if you get really mad at the airline? Cancel and take the bus to Spain? I think not.

To be honest, I don't really have any answers either. I do know that regardless of whether you pay $100 for a ticket or a $1,000 a ticket, the service you might encounter is up in the air (no pun intended). More money doesn't guarantee you better service. In many cases, it doesn't even guarantee you a seat as American flyers last week.

What I do know is that the government shouldn't bail the industry out again without some solid changes, demands and accountability set in place first. Do we know how they're managing their operations and budget? What's to stop the industry from getting another bailout now, only to extend its palm out again another few years down the road?

(Sun Photographer Jed Kirschbaum)

Posted by Dan Thanh Dang at 8:32 AM | | Comments (0)
Categories: Airlines, Travel
        

April 11, 2008

Naughty rental listing company

In keeping with our naughty businesses theme, here's a recent one from the Attorney General's Office:

The Consumer Protection Division ordered Baltimore company, Maryland Rentals, LLC (a/k/a Rental Properties, LLC), which was formerly located at 5904 Harford Road, and its owner, Wanda Monroe, to cease offering illegal rental referral services.

The company and its owner were ordered to pay restitution equal to all fees it charged consumers for its services and to pay the Division $129,000 in civil penalties and costs for pursuing the matter.

Maryland Rentals advertised properties for rent at attractive rents in Baltimore area newspapers. But the AG says that when consumers contacted Maryland Rentals to rent the advertised properties, the company sold them a rental listing service instead of offering the callers leases.

The Division found that consumers who purchased the service were unable to locate rental properties in the areas that Maryland Rentals advertised, or at rents that were as attractive as advertised because the properties did not actually exist.

The AG says that the listings were created by Maryland Rentals to get consumers to pay for the listing service. Even worse, consumers who purchased the service were refused refunds. The Division found Maryland Rentals’ advertising to be deceptive and ordered it to stop offering properties for rent that did not exist or that it did not have the actual ability to rent.

 

“Maryland Rentals preyed on consumers who were having difficulty finding rental properties they could afford and took advantage of their desire to provide better housing for their families,” said Attorney General Doug Gansler. “When a business offers a house for rent, it must have the ability to rent the property at the advertised price.”

Seems to me, we might need to add this company to a Do Not Rent From list, or Avoid Completely list.

Posted by Dan Thanh Dang at 3:16 PM | | Comments (0)
Categories: Naughty businesses/NBotW, Rent
        

More naughty businesses

Here's Part Two of the Maryland Department of Environment looking out for us.

On Feb. 15, MDE issued 11 enforcement actions to gas stations for air pollution violations. The penalties range from $1,000 to $4,000. The actions address various violations of gasoline vapor recovery regulations, including failure to test, failure to provide test results, failure to train workers, failure to keep records, and failure to post signs.

Maryland law mandates the control of particulate matter, which is a complex mixture of small particles and liquid droplets. Particle pollution is made up of a number of components, including acids (such as nitrates and sulfates), organic chemicals, metals, and soil or dust particles. Coarse particles such as those found near roads and dusty industries are larger in size. Fine particles are found in smoke and haze and can be formed when gases emitted from power plants, industries, and automobiles react in the air. These particles work their way into the respiratory system exacerbating respiratory conditions such as asthma.

 

Synagro-Baltimore L.L.C. -- Baltimore City -- On February 25, MDE received a $27,000 penalty payment from Synagro for violations of air quality requirements. Synagro operates a sludge pelletizer plant that dewaters sludge waste from Patapsco Waste Water Treatment Plant to form a dry pellet.

The penalty addressed nuisance odor violations and permit condition violations. Synagro had a malfunction of their air pollution control equipment that allowed sewage odor to affect nearby neighborhoods. During this time MDE received numerous citizen complaints about sewage odors. Based on MDE’s investigation it was determined that Synagro was the source of the odor.

Also, MDE’s review of quarterly monitoring reports revealed that Synagro failed to comply with certain conditions of their air quality permit.

Synagro addressed their violations and is now operating in compliance with air quality requirements.

Lafarge – Frederick Quarry – Frederick County--On February 27, MDE signed a Consent Order with Lafarge to address violations of air quality requirements. Lafarge violated air quality requirements by failing to take reasonable precautions to prevent particulate matter and dust from becoming airborne at its Frederick quarry and crushing operation. The Order requires payment of a $20,000 penalty for the violations as well as major improvements to the plant to reduce air pollution and dust emissions. On March 11, MDE received the $20,000 penalty payment from Lafarge as required by the Consent Order.

Improvements required by the Order include, among others, a major upgrade to the water suppression system for the crushers, upgraded dust suppression on the storage piles, and improvements to dust control on the plant roads. The Order also requires the Company to submit plans to MDE for overall plant dust control and to keep extensive records of the operation of all air pollution control equipment and procedures.

MDE had received a number of citizen complaints about airborne dust from the quarry’s operations. MDE issued nine Notices of Violation to Lafarge for failure to control dust emissions, leading to this enforcement action.

Lehigh Cement Company – Carroll County -- On March 5, MDE and the OAG sent an “Opportunity to Settle” letter to the Lehigh Cement Company (Lehigh). The Opportunity to Settle letter addresses air quality violations that occurred at their Union Bridge facility in Carroll County. The violations occurred when Lehigh’s Portland cement kiln and clinker cooler baghouses failed a particulate matter stack test. Periodic stack testing is required by Lehigh’s air quality permit.

The Opportunity to settle letter provides Lehigh with an opportunity to discuss settlement of the violations, including achieving compliance and a penalty.

Posted by Dan Thanh Dang at 11:35 AM | | Comments (0)
Categories: Naughty businesses/NBotW
        

Naughty businesses are back

Those aces over at the Maryland Department of Environment are at it again. Maryland law requires that all users of radioactive materials must have a license. This licencing process ensures that users such as medical professionals using x-ray machines and researchers in laboratories understand how to handle radioactive materials in a safe manner. Sounds like a good rule to me, yes? 

Between Feb. 1 and March 31, MDE and the Air and Radiation Adminstration (both responsible for air quality in Maryland) took enforcement actions against the following businesses in Anne Arundel, Carroll, Frederick, Montgomery and Prince George's counties, and Baltimore City:

Anne Arundel Medical Center – Anne Arundel County -- On February 26, MDE reached a Settlement Agreement with Anne Arundel Medical Center. The Agreement includes payment by Anne Arundel Medical Center of $20,000 to the Department. The Department cited the facility with two misadministrations of radiation where two patients were treated with radiation not in accordance with their prescribed treatment plan.

Lawrence Z. Satin, M.D. – Montgomery County -- On February 15, MDE reached a Settlement Agreement with Lawrence Z. Satin, M.D. The Agreement includes a penalty payment of $80,000 in installments over a twelve-month period. MDE had cited Dr. Satin with transferring his clinical cardiology practice to another physician without terminating his radioactive materials license. This resulted in another physician receiving and using radioactive materials under Dr. Satin’s license without the knowledge of the Department or review by the Department to determine whether all users of radioactive materials were qualified to do so.

Panda Brandywine  - Prince George's County -- On February 15, Panda paid a $15,000 penalty for violating a condition in their Consent Order. The Consent Order, signed in March 2007 with ARMA, required the submittal of monthly emission reports, which Panda did not submit. The Consent Order settled nitrogen oxide violations at Panda's electric generating unit.  Electricity generators in Maryland must submit periodic emission reports to MDE. These reports provide information that MDE uses to ensure that these stationary sources comply with state regulations. If the generator is not in compliance, then MDE can recommend and/or require appropriate mitigation.

G&K Services - Prince George's County -- On March 19, ARMA and the Attorney General's Office filed a Consent Decree in court to address air pollution violations that occurred at the G&K industrial laundry facility located in Laurel. The Decree requires that the company achieve compliance with air quality requirements and pay a $150,000 penalty for past violations.

As background, G&K bought the facility from the previous owner and hired a consultant to conduct an environmental assessment of the facility. During the assessment, it was discovered that the facility was a major source of volatile organic compounds (VOC) and had never obtained the required air quality permits. Under ARMA regulations, major sources must determine and implement VOC reduction controls, which had also never been done. The facility has since achieved compliance by ceasing the use of VOC-laden materials and by submitting applications for the air quality permits. Due to the nature of the violations, the facility is listed with EPA as a high priority violator.

 

 

Posted by Dan Thanh Dang at 8:41 AM | | Comments (0)
Categories: Naughty businesses/NBotW
        

April 10, 2008

Help filing returns for tax rebate

April 15 is around the corner, and if you don’t file a 2007 return by the deadline, you could miss out in getting the tax rebate this year. (You can always apply for it next year, but why wait?)

The rebate is worth $300 to $600 for individuals and $600 to $1,200 for joint filers. To be eligible, you must have at least $3,000 in income.

Even if you normally don’t file a return, you will need to do so to get the rebate.

Forget how to file? No problem. The IRS in Baltimore will be helping taxpayers file returns on Saturday from 8:30 a.m to 2:30 p.m. Bring your papers to the IRS offices at 31 Hopkins Plaza.

Posted by Eileen Ambrose at 1:55 PM | | Comments (2)
Categories: Tax rebates
        

Save money while traveling

Dan Thanh's post yesterday about the high costs of traveling due to the dollar's weakened purchasing power got me thinking. Are people planning their trips based on how far their dollar will stretch --- even if it costs more to travel there?

Here's a list of lower-priced destinations from concierge.com that might fall into this category. 

I started thinking about incidental costs as well.

I usually find myself dropping a certain amount of money on an impulse purchase in the food court or book store or newspaper stand right next to my gate.

But be sure to question those hunger pangs that strike you during a layover, says food psychologist Brian Wansink, the author of Mindless Eating.

Flights are dehydrating, and our bodies sometimes confuse thirst for hunger, he writes.

I usually buy water, because you can't bring it through security, and once I've got my wallet open, gum/magazines/inflatable pillows seem like such a good idea ...

But after our conversation earlier about the illogical bottled water I wanted to mention a tip I learned from a friend who also owns a refillable, washable water container.

She packs it for every flight --- but empty. She fills it from the water fountain once she's cleared security.

So, no more $2 bottles for me, and fewer impulse buys as well! And as long as you're going somewhere that the water is safe, it's a fine technique.

 (photo: Nanine Hartzenbush/Baltimore Sun)

Posted by Liz Kay at 11:20 AM | | Comments (1)
        

The joy of being frugal

Sometimes the extra effort it might take to save a few bucks comes with added rewards, according to Jennifer Derrick at Savingadvice.com (via about Frugal Living).

If you need a little motivation, check out her list of reasons to be frugal besides saving money.

Personally, I like to conserve resources such as time and money, and I want to avoid the psychological warfare waged by advertisers to get us to buy more stuff, as detailed in this Frontline documentary.

After all, money doesn't just buy things.

It guarantees security and peace of mind.

As Damon Darlin wrote in the New York Times last year, saving enough for retirement, for example, means the difference between taking the bus to the doctor in the rain and taking a cab. When I'm a senior citizen, I might not be able to walk. But I can now!  

But I'm not sure I agree with all Derrick's suggestions, like being frugal cuts down on paperwork. I've avoided things like keeping a grocery price book to track prices between different stores, for example, because it seems like a lot of work even though it could reap benefits.

 

Posted by Liz Kay at 8:06 AM | | Comments (0)
        

April 9, 2008

Keep food fresher longer

It's a logical suggestion: you'll save money if you don't buy things sooner than necessary.

Consumer Reports offers these tips to keep your food fresher in the refrigerator. Store mushrooms in a paper bag once the package has been opened? Cover ice cream with plastic wrap underneath the lid to prevent ice crystals from forming? Who knew?

Posted by Liz Kay at 4:04 PM | | Comments (0)
        

The weakened dollar$$$$

Hola, my friends!

I'm back. You might not have missed me, but I just spent a week in Barcelona (plus a train trip up to Perpignan in France) eating and drinking my way through their very beautiful city. From the open air markets to the Gaudi Museum, we enjoyed ourselves immensely. My favorite food has to be octopus. Have you had it? It's neither rubbery or squishy. It tasted like a good steak. It was heavenly, I tell you.

What wasn't so great, of course, was the weak dollar over there. The exchange rate was 1.57 Dollars for every Euro. So swapping $400 got us about 245 Euros. ack! How depressing!

Worse, everything over there (with the exception of the wine) was fairly expensive. Anyone ever eat those Haribo gummy bears? Over here in the states, I can buy a bag at pharmacy for a buck. Over there, they were charging 3 Euros for a bag. How crazy is that?

We loved the trip, but definitely experienced exchange rate shock for a couple days. You have to keep in mind I haven't been out of the country since 2000 when I went to London so it was a little surprising to me.  Anyone else been overseas lately who wants to share your story about the exchange rate?

Posted by Dan Thanh Dang at 2:09 PM | | Comments (3)
Categories: Travel
        

The placebo effect

Yesterday, we debated the merits of canned beer, screwtop wine and other low-brow means of packaging the main ingredients in your baskets of cheer.

Several readers dismissed canned beer stating it imparted a distinctly metallic taste to their brews. 

But no one mentioned a taste difference when talking about wine in either screwtop or corked forms, or even the boxed wine jl mentioned, which is even more economical and efficient than screwtops. Yet it's still fighting poor expectations in the marketplace. 

Perhaps that's because the presentation has more of an impact on the perception of excellent flavor in wine than one would expect, according to behavioral economists.

Sun science writer Dennis O'Brien explored the effect of placebos earlier this month. To summarize: people told that they were drinking from a $90 bottle wine enjoyed their glasses more than those who were told their wine cost $5.

A similar study showed that diners served identical wines enjoyed them better if they were told they came from California, known for its wine regions, more than if they were showed a label indicating the grapes came from North Dakota.  

Wine isn't the only product we measure subjectively, unfortunately. In Dennis's story, people who received painkillers they were told cost a lot also reported feeling better than those who were told they were taking an inexpensive remedy.

The Consumer Reports Home & Garden blog also notes that shoppers don't always act rationally when making a purchase --- the emotional element of showing off an expensive, professional-style stove to the neighbors increases the value of such a product, for example, even if it doesn't work as well as a standard model.

So what can you do, now that you know that factors other than pragmatic ones will affect your purchases?

Find mechanisms to thwart your instincts, says MIT behavioral economist Dan Ariely said in a Marketplace interview. Recognize what affects your decisions to buy and spend and then develop systems to make you more conscious of your actions.

For example, do you find yourself buying something you wouldn't ordinarily buy, just because you have a coupon? A discount on something unnecessary does not equal savings.

 

 

Posted by Liz Kay at 10:55 AM | | Comments (0)
Categories: Cheap/Frugal
        

Americans losing retirement confidence

Not surprisingly, Americans’ confidence in their ability to comfortably retire has fallen to its lowest level in 7 years. In other words, the last time a recession hit.

These findings about our lack of confidence are part of the 18th annual Retirement Confidence Survey by the Employee Benefit Research Institute.

In the survey released today, the group found:

The most optimistic people surveyed last year suddenly became pessimistic. Twenty-seven percent last year were very confident about having enough money for retirement. That’s now down to 18 percent. That’s the steepest one-year drop in confidence in the survey’s history. Among the least confident were younger workers and lower-income workers.

Last year, 41 percent of retirees were sure they would have a secure retirement. This year it’s down to 29 percent.

Fewer workers — 38 percent —expect to have employer-paid health insurance in retirement. Last year, 42 percent were counting on insurance from an employer.

Health care costs are a big worry for retirees, too. About 54 percent of those who retired early did so because of health problems. And 44 percent of retirees spend more on health care than expected.

Savings are modest. While 72 percent report saving for retirement, about half of workers have less than $50,000 in savings and investments. Twenty-two percent of workers and more than a quarter of retirees have no savings.

Any good news?

 More workers — 47 percent— have tried to calculate how much they will need to retire. Back in 1996, only 29 percent had done so.

The survey was conducted in January with 1,057 workers and 265 retirees.

Posted by Eileen Ambrose at 7:40 AM | | Comments (0)
Categories: Retirement
        

April 8, 2008

One more consumer tip

For those of you who enjoyed Dan Thanh's two columns about avoiding common consumer blunders, here's some more useful consumer information from the Real Estate Wonk.

Jamie Smith Hopkins interviewed Steven Smitson, executive director of the Maryland Home Improvement Commission, and he offered more tips about hiring contractors, including checking to see whether their licenses are valid.

You can check online or call 410-230-6309 to verify, he said.

 

Posted by Liz Kay at 2:20 PM | | Comments (0)
        

Insurance gripes

What’s the top complaint by consumers about their insurance? Delays in handling claims. The No. 2 gripe? A denial of that claim.

Consumers complain most about auto insurance — accounting for more than 38 percent of complaints so far this year. More than 37 percent of complaints this year were over accident and health insurance.

The National Association of Insurance Commissioners compiles this information through its Consumer Information Source. It recently started making the information easily accessible to the public online. The group plans to update the stats each month.

Perhaps the most consumer friendly features of the Web site, though, is that the NAIC makes it easy for consumers to file a complaint with their state insurance administrator. You can click on the state and submit your complaint online.

It also allows you to plug in the name of an insurer and see the number of complaints and the company’s financials. You want to check out an insurer’s health before buying a policy to make sure it has the funds to keep its promise to you.

For instance, Carefirst of Maryland Inc. had a total of 403 complaints in Maryland in 2007. The company also had $1.13 billion in assets and $621.5 million in liabilities. The net premiums earned reached $1.4 billion. More than half of the premiums come from the federal health plan.

Check out your insurer.

Posted by Eileen Ambrose at 1:33 PM | | Comments (2)
Categories: Insurance
        

Get your free coffee

We've talked here before about the drawbacks to Starbucks coffee.

After retraining its coffee slingers, now the company is offering a new "Pike Place" roast that responds to all the demands of the commenters on the previous post. It's mild, it's fair trade. It's fresh and hand-scooped.

My theory behind the Fourbucks -- I mean Starbucks --- business model always was that they sold regular coffees that were acceptable to a small segment of the customer population alongside pretty tasty,  more universally acceptable espresso drinks that cost much more.

And you can try it for yourself today.

 


From the press release:

"Visit any participating U.S. Starbucks store on Tuesday, April 8 at 9 a.m. Pacific Time (12 p.m. Eastern Time) and Starbucks will give all customers a complimentary short (8 oz.) cup of the new Pike Place Roast™ to enjoy as they participate in a simultaneous, nationwide, coast-to-coast, coffee tasting conducted by Starbucks coffee experts."
Posted by Liz Kay at 10:55 AM | | Comments (1)
        

Cheap drinks

Or, how perception interferes with technology.

A post on Consumerist about a recall of Sam Adams beer that comes complete with bonus glass shards makes me ask: why is beer still sold in bottles, anyway?

I once went on a tour of the Clipper City brewery in Lansdowne --- $5 for a souvenir beer glass, with six complimentary samples --- and learned that a tiny amount of beer oxidizes in bottles due to the exposure to air that's sealed inside.

Canned beer doesn't have this problem. It's also lighter than bottled beer and thus costs less to ship and transport.

Not to mention that you don't need special tools to open a can, nor are you likely to hurt yourself if one breaks. 

But you don't see a lot of craft beers in cans just yet --- probably because of stereotypes that don't need to be repeated here.

Makers of wine in screw-cap bottles still experience similar derision (see the first comment here) even though many people realize that wine corks can dry out and expose the fine liquid inside to oxidation and mold. Mmm, tasty.  

Hugh Sisson, general partner of Clipper City Brewing Company and co-host of WYPR's weekly program Cellar Notes, is in favor of both both canned beer and screw-cap wine. 

"Because the public's perception is that corks and bottles are better doesn’t mean they’re right," he said.

"I frankly think the glass blottle is becoming something of a dinosaur," he said, noting the tremendous energy required to make a glass bottle, which is heavy and fragile.

Now don't get me wrong. 

I know that most of the beer consumed in this country comes in pop-top form --- Sisson said 60 percent of all beer comes in cans. I'm just asking why haven't more smaller producers, such as Oskar Blues in Colorado, haven't made the investment in packing technology. Sisson said he could improve his nautically themed business if he made the switch.

"The boating community doesn't want bottles on a boat," he said.

The same thing applies to the wine-drinking public, which has grown in recent years. As more and more people invest in higher quality wines, Sisson predicts that they -- and the retailers that sell it to them -- will be less tolerant of wine that's corked. 

After all, "them that writes the checks wields the club," he said. 

UPDATE: Beer blogger Rob Kasper has a post about good beers sold by the can.
(photo: Jed Kirschbaum/Baltimore Sun)

Posted by Liz Kay at 7:49 AM | | Comments (13)
Categories: Cheap/Frugal
        

April 7, 2008

Putting life on hold

Are you putting off a major life decision because you’re cash-strapped or worried about the weak economy?

Four out of 10 adults say they are doing just that, according to a poll released today by the American Institute of Certified Public Accountants.

These adults say they have put off retirement, marriage, medical procedures, college education, buying a home or having a child because of their financial situation or the economy’s.

This is more pessimistic than last year, when three out of 10 were postponing life decisions. Among those putting life on hold this year, 28 percent said it was due to a lack of savings. Eighteen percent blamed the economy.

“It’s alarming that so many people are choosing not to get married, buy a home or further their education because they don’t have the money,” said Carl George, head of AICPA’s National CPA Financial Literacy Commission in a prepared statement.

The survey polled 1,026 adults.

So, are you putting off major expenses?

Posted by Eileen Ambrose at 5:15 PM | | Comments (0)
Categories: Personal finance
        

Cheap, not dirty

It all started with Swiffer.

For some reason, Swiffer static dusting cloths opened the cleaning closet door to many products that are meant to be used once and tossed.

Sure, it's okay to be justifiably grossed out by the inner surfaces of your toilet, but is a disposable toilet brush really necessary?

So keep your focus on your wallet during your next stroll down the household cleansers aisle --- or avoid it altogether.

You could save money with these recipes for homemade cleansers, thanks to Montana-based Women's Voices for the Earth.

As part of their Green Cleaning campaign, they assembled ways to make products that cost less than their commercially prepared counterparts. Check out more possibilities here.

The group says that manufacturers aren't required to label cleansers with their ingredients, so even products labeled "natural" may contain stuff that's not so good for you.

You probably already have many of the main ingredients like vinegar and baking soda in your cupboard already. Combine these tips with directions to make or buy reusable Swiffer pads (via Consumerist) and you've got a clean, green house.

See a price comparison and a few recipes below.

 

 

 

  • LAUNDRY DETERGENT (including fabric softener)
Homemade $0.13 per load
Storebrand $0.48 per load
  • ALL-PURPOSE CLEANER 32 oz
Homemade 0.38
Storebrand $4.00-$8.00
  • CREAMY SOFT SCRUB 16 oz
Homemade $0.78
Storebrand $3.69
  • FURNITURE POLISH 16 oz
Homemade $3.89
Storebrand $4.39
  • TOILET BOWL CLEANER
Homemade $1.05
Storebrand $2.99
  • DRAIN OPENER 32 OZ
Homemade $1.40
Storebrand $2.99
 

All-Purpose Cleaner
suggested uses: hard surfaces like countertops and kitchen floors, windows and mirrors

2 cups white distilled vinegar
2 cups water
20-30 or more drops of essential oil (optional)

Tip: Warming in microwave until barely hot will boost cleaning power for tough jobs. Only microwave in a glass container.

Creamy Soft Scrub
suggested uses: Use this creamy soft scrub on kitchen counters, stoves, bathroom sinks, etc.

2 cups baking soda
½ cup liquid castile soap
4 teaspoons vegetable glycerin (acts as a preservative)
5 drops antibacterial essential oil such as lavender, tea tree, rosemary or any scent you prefer (optional)

Mix together and store in a sealed glass jar, shelf life of 2 years.

Tips: For exceptionally tough jobs spray with vinegar first—full strength or diluted, scented—let sit and follow with scrub.

Dry soft scrubs can be made with baking soda or salt (or combination of both) with 10-15 drops essential oil to scent

 
Posted by Liz Kay at 1:51 PM | | Comments (0)
        

When you can't pay your taxes

April 15 is fast approaching. If you don’t have the money to pay your tax liability, don’t make matters worse by not filing by the tax deadline.

By ignoring the deadline, you will pay interest and late payment penalties.

The IRS advises filing your return on time and paying as much as you can. Then go to the agency’s Web site to request a payment agreement. Within minutes, the IRS says, you could set up a short-term extension or a monthly payment plan.

With an extension, you’ll get an extra 120 days. You’ll still owe interest and a late-payment penalty.

The monthly plan is for those who need more time to pay. You’ll still owe interest but the late-payment penalty is reduced. If you’re approved for the monthly plan, you can cut the $105 user fee in half by having your payments made through electronic debits from your bank account.

Some taxpayers get extra time because they are in combat zones or in a disaster area.

Service members in Iraq, Afghanistan and other combat areas don’t have to file until 180 days of leaving the combat zone.

Taxpayers in certain disaster areas of Illinois have until May 6 to file; the deadline is May 6 for disaster areas of Georgia and Missouri and May 27th for disaster areas in Arkansas.

Posted by Eileen Ambrose at 10:11 AM | | Comments (0)
Categories: Taxes
        

April 4, 2008

A toolkit for consumers

Knowing is half the battle.

Yes, that was the motto repeated at the end of every episode of G.I.Joe, but I'm talking about information that's more useful than how to fashion a tourniquet or when to wear a life jacket.

Do you know if your accountant is licensed? If your doctor has been sanctioned by the state Board of Physicians? If someone is suing your contractor?

Dan Thanh broke down these and other tips for you in her pair of columns about avoiding common mistakes that consumers make.

Don't miss Part I or Part II

And please feel free to share below if there's a resource you rely on that isn't mentioned here.
Posted by Liz Kay at 10:43 PM | | Comments (0)
Categories: Consumer protection
        

ATA crashes ...

and makes it harder for Baltimore residents to get out of the country, according to this story by Tricia Bishop.

The Indianapolis-based airline tanked Wednesday, killing a deal it had with Southwest Airlines to offer cheap trips to Europe through BWI Marshall Airport, she writes. 

This is the latest of a string of international carriers that have pulled out of the airport, such as Air Ghana, Aer Lingus, Icelandair and Mexicana.

There are still four international carriers --- USA3000, Air Jamaica, Air Canada and British Airways --- but BA offers the only transatlantic flight right now.

Why is this bad?

Well, Tricia points out that we now have fewer international flights out of BWI despite spending $147 million on an international terminal a decade ago.

A BWI spokesman says that Southwest is still talking to other airlines, that something could come through. But, right now, nothing official to announce. 

Posted by Liz Kay at 3:29 PM | | Comments (1)
        

Online shopping for fun and profit

And no, we're not talking about the kind of profit touted by the Underpants Gnomes.

Evan Siple, who offered a soliloquy on online shopping here, shares his system to save money on every purchase. He's already buying all his electronics and plenty of groceries over the Intertubes --- being careful to avoid the early adopter trap. He also takes advantage of Craigslist.
 
But why online, especially for electronics?

"As far as ordering electronics online, you can ALWAYS find a better deal online than at the major brick-and-mortar establishments, almost without exception. Even in the case of buying something large like a television, which can be white-glove delivered to your house for a fee, the cost of shipping and delivery is usually offset by substantial rebates, no sales tax, and the simple fact that you're not paying an inflated price to satisfy a salesperson's commission."

But Evan's not talking about searching for coupon codes online, or even hunting Amazon for "filler items" to bump the total in his shopping cart over $25 to get free shipping (via Consumerist).  

Here's his secret to saving money and time, which requires one simple step:

"If you, like every other American, have a blog or Web site, you can sign up to be an Amazon.com Associate. (And actually I'm pretty sure other online retailers offer a similar thing but I'll use Amazon, as I have experience with it.)
 
In a nutshell, you place a small search bar or ad box on your page that people can use to search for things on Amazon --- when they click through and order something, you get a cut of the revenue. Depending on the product, it could put between 4 to 10 percent in your pocket.

Pretty great, right?
 
Well, unfortunately, you can't use this affiliate program to get money out of your own purchases. But let's say your wife/husband/mother/brother/pretty much anyone else you know has a blog or website. You could just as easily partner with them to order through their affiliate box, and vice versa.
 
Factor in the fact that you are now no longer paying shipping, sales tax, time waiting in line, PLUS getting an additional 4 to 10 percent back in cash, ON TOP of whatever benefits your credit card may confer to making purchases ... the potential for saving money is pretty insane. However, in the rare case that I've done enough homework and checked all of my prices from other trusted online resources and the cost to me is lower somewhere else even after all of this, I'll go somewhere else without hesitation.

But, then again, you do have to wait a few days for your order to arrive. Right? Nah. You can sign up for Amazon Prime which gives you two-day shipping on everything. (N.B. The program costs $79 a year, or about $6.60 monthly, and you can share your membership within your household --- lfk). But if you use the system I just mentioned, it pays for itself almost immediately.

(Note that I definitely do not work for Amazon or have any other sort of conflict of interest, but for me personally they're the best online retailer thus far.)"

Well, readers, what do you think? Loyalty shopping programs start to be a problem when they prompt you to make impulse buys, but this system relies on buying only what you need --- just all from one source.

Posted by Liz Kay at 10:50 AM | | Comments (1)
        

April 3, 2008

Pay taxes with plastic?

More and more taxpayers are telling the IRS to put their tax bill on their credit card.

Convenient, maybe. But does it make financial sense?

Ben Woolsey, director of marketing and consumer research for CreditCards.com, says filers might want to put away the plastic.

Of course, any bill put on a credit card can trigger interest costs if you don’t pay the balance off each month.

But on top of that, the IRS can’t pay credit card company the usual fee that merchants pay, says CreditCards.com. That 2.49 percent fee is passed on to you instead. So, a $1,000 tax bill paid with plastic carries a nearly $25 fee.

Plus, credit card interest rates typically run higher than what the government would charge under an installment plan, the group said.

When can it make sense to put taxes on a credit card? When you owe a big tax bill, need eight months or more to pay it off and your interest rate on the card is far, far lower than what the IRS installment plan charges.

So, have you paid off your tax bill with a credit card or thinking about it? Any thoughts on doing so?

Posted by Eileen Ambrose at 5:14 PM | | Comments (1)
Categories: Taxes
        

Cheap thrills, cheap bills

Readers, don't miss the package of stories The Sun's features staff has put together to help you save a dime while you have a good time.

Here's some tips for how you can find a great outfit, stave off hunger while you drink and then head off for some culture --- all for little or no money.

There's also some suggestions for cheap eats and reads, and reasons why a little belt-tightening might not be a bad thing.

I'd love to hear your suggestions, particularly about cheap eats ...  

Based on purely anecdotal evidence, it seems like restaurant prices in this town are higher than they are in other cities. It's hard to find lunch for under $5 and near impossible to get a dinner for under $10 -- and I'm not a picky eater. Then again, I'd be paying more for other expenses in Philly or New York, so perhaps it all balances out.

My theory is there just are fewer restaurants/cafes/etc. so, lacking competition, prices are higher. Or, there are just more establishments in that price range in other communities.

Anyway, I try to keep an eye out for specials, such as the ones posted on www.baltimorespecials.com. Be sure to click around because there's some geographic license at work there.

And watch that you don't let saving on 'cheap' meals lull you into spending more in other ways ... My $10 pasta night yesterday turned into a $26 bill after a beverage and dessert, and tip, of course.

 

 

Posted by Liz Kay at 2:07 PM | | Comments (2)
Categories: Budgeting, Cheap/Frugal
        

Coupons without the clipping

Do you clip and collect coupons?

You can print out coupons at home, but that requires a printer --- not to mention an Internet connection. Some people swear by online sites such as The Grocery Game or couponmom.com to help stretch their food dollars by matching coupons with store sales to maximize savings.

Others pooh-pooh such discounts, say that they usually apply toward processed items sold on the inside aisles rather than whole foods that are better for you to eat --- think Hamburger Helper rather than produce.

Personally, I find myself using coupons for household products like detergent or soap --- or at least cutting them out. My problem is the follow through: making sure I have the coupons with me when I end up at the store, before the coupons themselves expire.

Well, one company has come up with a system to combat that problem, which I hope hits our shores soon.

Donna Montado, who writes about couponing at about.com, pointed out a new service called Shortcuts.com. Not available yet in local zip codes, but it allows customers to link coupons to their loyalty shopping card.

Then, when you get to the store, the coupons get added to your purchase when you swipe the card or keytag. No paper cuts, no printing, no forgetting them in the glove compartment or the kitchen table.

(photo: Barbara Haddock Taylor/Baltimore Sun) 

Posted by Liz Kay at 11:15 AM | | Comments (1)
Categories: Budgeting, Cheap/Frugal, Personal finance
        

College plan deadline

If you’ve been procrastinating about signing up for the Maryland Prepaid College Trust, you’re running out of time.

You have all day tomorrow to sign up before the latest enrollment season ends.

The prepaid plan allows you to pay for college in advance. The price of the contracts are tied to the cost of tuition and fees at Maryland public colleges. If your child ends up not attending a Maryland school, you can always use the cash at a private or out-of-state college.

Applications must be postmarked by Friday. But you also can complete the form online up until literally the last minute tomorrow.

You don’t have to buy four years of school, either. You can prepay one semester at a university. Or, buy one or two years at a community college. Or, split the difference, buying two years at a community college and two years at a university.

Payments can be made in lump sum or on installment plan.

Posted by Eileen Ambrose at 7:56 AM | | Comments (1)
Categories: College/Financial aid
        

April 2, 2008

Beat early termination fees for cell phones

Finally, logic is starting to prevail in some parts of our cell phone society.

AT&T has announced it too will prorate its "early termination fee" --- the charge it levies for breaking your contract before it expires.

The company will reduce the previously flat $175 fee by $5 for every month the contract has been in effect for contracts that start or renew after May 25. So, if you're considering an iPhone or if your contract is already month-to-month, it might be worth your while to wait a month or two before you re-up.

The Seattle Post-Intelligencer, which broke the news earlier this week, noted that Verizon Wireless started offering pro-rated fees in 2006.

 

What other changes would make your cell phone bill more palatable? I can't understand why text messages cost so much when it costs the company nearly nothing to provide the service, according to this analysis. And our European and Asian neighbors never pay for incoming calls.
Posted by Liz Kay at 2:03 PM | | Comments (1)
        

Pagos de Estímulo Económico

The IRS sent out a reminder today that you can find information on the tax rebates in Spanish.

The information is available at Centro de Información Sobre los Pagos de Estímulo Económico.

It includes details for Spanish-speaking retirees, disabled veterans and low-wage workers who usually don’t have to file a return.

You must file a tax return for 2007 to get the tax rebate.

The IRS says its newly translated information includes the Package 1040A-3, an 8-page package of instructions, a sample Form 1040A and a blank Form 1040A. Better yet, it has everything needed to file a return now.

 Also, Free File – Economic Stimulus Payment is now available in Spanish. Just click ‘Español”  on the IRS Web site and go to the main El IRS en Español page.

The rebate is worth $300 to $600 for individuals and $600 to $1,200 for married couples filing jointly. The rebate starts phasing out once adjusted gross income tops $75,000 for singles and $150,000 for couples.

If you have children who were under age 17 last year, you may be entitled to an extra $300 per child. Young adults who can be claimed as a dependent on another’s tax return are not eligible for a tax rebate.

To be eligible for a rebate, you must have at least $3,000 in income to get the rebate. That can include wages from a job, non-taxable combat pay and certain benefits from Social Security, Veterans Affairs and Railroad Retirement Board.

Posted by Eileen Ambrose at 2:01 PM | | Comments (0)
Categories: Tax rebates
        

A little good news on refund loans

Refund anticipation loans are short-term loans tied to your expected tax refund. You get the money in a day or so, and then when your refund comes in within two weeks later, the loan is repaid.

Consumer advocates don’t like these loans because the fees tend to be high just to get a refund a little earlier. And most of those who take out refund loans are lower-income workers who need every penny.

The National Consumer Law Center and Consumer Federation of America publish a report on refund loans every year. This year’s report show positive signs, the groups say.

For instance, the number of taxpayers taking out loans has dropped and prices have fallen in some cases. The report’s findings are based on 2006 data, the latest figures available from the IRS.

Here are the report’s highlights:

— Nearly 9 million taxpayers took out a refund loan in 2006. That’s down from a high of 12.4 million two years earlier.

— These taxpayers paid $900 million in loan fees and more than $90 million in other fees. Of these filers, 5.7 million were the working poor who paid more than $570 million in loan fees

— H&R Block and refund loan lender JP Morgan Chase lowered their prices; Jackson Hewitt and

Republic Bank & Trust still offer fees that translate into triple digit annual percentage rates. Loan fees range from $32 to $130. Some tax preparers also charge a $40 processing or application fee.

— About two-thirds of refund loan borrowers were low-income taxpayers who received the earned income tax credit.

The consumer groups warn that even with lower fees, refund loans can create problems for borrowers if the IRS rejects or delays their refunds.

And Consumer Federation’s Jean Ann Fox says you can get your refund directly deposited in your bank account in 8 to 15 days, without taking out a loan or paying any fees.

The IRS is taking public comment on refund loans if changes need to be made. If you would like to submit your thoughts, you can e-mail them by April 7.

Posted by Eileen Ambrose at 11:43 AM | | Comments (0)
Categories: Taxes
        

Saving energy for renters

If you're renting an apartment or house, what are you doing to conserve energy and save money on your utility bills? You can't very well install new windows, after all.

The EnergyStar site offers suggestions on the energystar.gov site. These include ideas that work well for homeowners, too --- turn down the thermostat if you can control it, closing the shades in the summer and opening them in the winter and screwing in compact fluorescent light bulbs.

However, using only cold water in the washing machine and limiting dryer use won't bring much relief to tenants who schelp their clothes to a laundromat, but there are other ways to conserve.

Here's a tip I'd never heard before but makes so much sense: if you have a room air conditioner and can't remove it in the winter, wrap it in plastic sheeting and seal it with duct tape to keep drafts out. Or you could buy a ready-made version if your decorating motif is not inspired by the U.S. Department of Homeland Security.

And be sure to rid your home of an infestation of energy vampires!


Check out this video on HowStuffWorks.com about how appliances draw power even when turned off.

The dudes used a device called a Kill-a-Watt to measure how much electricity televisions and mobile phone chargers drain when they're not in use but still plugged in.

Your TV is a big offender. Remember how back in the day how it used to take more than a few seconds for the screen to warm up and materialize? Now they seem to snap to attention as soon as you hit the clicker ... because they're on standby!

So, consider plugging your appliances into a surge protector so you can cut off the flow of electricity at the touch of a button. 

It might not be a huge amount --- the TV only used 0.3 kilowatt-hours during the video recording --- but over time it adds up. And hey, you could use a few dollars to buy a compact fluorescent light bulb.  

Any other ideas for folks who can't do major renovations? 

Posted by Liz Kay at 7:20 AM | | Comments (0)
        

April 1, 2008

Shop Wal-Mart or not, save $2,500

Bring Wal-Mart up in conversation and it's amazing how quickly people want to tell you how much they love or hate the behemoth.

For some, the big box store stands for everything that is evil -- it kills mom and pop stores, it hires workers for low wages, it forces manufacturers to cut costs by moving jobs overseas in order to sell to the giant retailer. For others, it provides thousands of people jobs they might not otherwise have, it keeps products affordable and forces manufacturers to keep prices low.

Wal-Mart can't win, it seems. The retailer landed in hot water again for a commercial it has been running, which shows that Wal-Mart saves consumers $2,500. 

Yesterday, the National Advertising Division of the Council of Better Business Bureaus criticized Wal-Mart for television and print ads that showed families taking a vacation or buying a car. NAD said that the ads implied that by shopping at Wal-Mart, consumers could save enough to buy something big. 

But it turns out that whether or not you shop at Wal-Mart, Wal-Mart saves you money. How's that?

Well, Wal-Mart's growth and power has led to a 3 percent decline in overall consumer prices, which averages out to $2.500 per household. NAD advised Wal-Mart to stop using misleading advertising, but accepted Wal-Mart's claim that its efficiency and size drive down consumer prices across the entire economy.



Me? I don't love or hate Wal-Mart. I shop there occasionally because it is cheaper than most. Inevitably, when I'm there, I end up finding another $50 worth of stuff that I end up buying.

But I don't go to Wal-Mart often. I hate the long lines and the crowded parking lots so I avoid going there when possible. Some don't really have the luxury to avoid them since whether you love them or hate them, you have to admit that they do save families money. You don't have to take my word for it. Just drive by there some time. The ones I've seen are always packed so I'm guessing not everyone hates Wal-Mart.

Posted by Dan Thanh Dang at 4:28 PM | | Comments (0)
Categories: Cheap/Frugal, Marketing/Advertising, Shopping
        

More bad parking tickets

Oriole fans, don't get angry.

During baseball season, practice safe parking by obeying the rules posted on streets around Oriole Park at Camden Yards and M&T Bank Stadium. If you're not sure whether there's a game, check out the schedules here or at the Maryland Stadium Authority's Web site.

But what if there isn't a home game or other event, and you still get a parking ticket based on the stadium restricted area rules?

Don't pay it --- contest it!

I got a letter from a reader who saw my Watchdog column about the confusing parking rules in the different residential areas around the stadium. So confusing, in fact, that the parking enforcement officer explained the rules incorrectly in court, and the city is planning to revamp the signs to make them more clear.

The letter-writer had gotten a ticket, too, for a similar reason. But he sent in a letter protesting the citation along with his payment!

What's so wrong with that? 

 

Well, according to the instructions on a citation I --- ahem! --- acquired, payment "constitutes waiver of trial and authorizes entry of a plea of no contest."

If you want to dispute the ticket, don't just write to me. Write to the Parking Fines office to request a trial date, or click on this link if your ticket is less than 45 days old. If it's "aged", then you have to call the Parking Fines office at 410.396.4080.

And may the parking goddess assist you in your travels. Or, you could implore the intercessions of the patron saint of parking to save you from future citations. 

 

Posted by Liz Kay at 2:03 PM | | Comments (5)
        

Happy April Fools' Day

Google released a new application today called Google Custom Time that has potential to help both consumers and businesses.

Time travel is a new foray for the company, which dominates Internet searches and is changing the consumption of news as we know it.


Posted by Liz Kay at 11:05 AM | | Comments (4)
        

Lower your energy bills

Drafty rooms? Too hot in the summer? Peeling paint?

Maryland Home Performance wants to make your house more comfortable --- and help you save money at the same time.

The program connects homeowners with licensed contractors who can conduct an energy audit and point out home improvements that would improve energy efficiency, lowering home heating and other utility bills.

Neither the audit or the improvements are free, but you could save 25 percent or more on your bills. After the audit you get a report with suggestions that you could then use to shop around.

And just to put it all in perspective, the Energystar Web site offers this calculator to see how your energy bills compare with other homeowners. 

Here are some of the things they examine in the audit:

1. Sealing air leaks and adding insulation

2. Improving ductwork

3. Improving home heating and cooling systems

4. Upgrading to energy-efficient lighting and appliances

5. Adding renewable energy solutions

But what if you're a renter? Stay tuned for more tips!

Posted by Liz Kay at 7:45 AM | | Comments (0)
        
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