Sprint's unlimited plan the best?
... according to Consumer Reports.
Bloggers there say that the Kansas-based Sprint Nextel's offer of unlimited text/picture/video messaging, mobile Internet and push-to-talk service for $99.99 per month is the best deal, compared to unlimited plans now offered by Verizon Wireless and AT&T.
Those companies charge more for plans that also include unlimited messaging and Internet access. Sprint also offers a discount of $5 for each additional line --- $5 off the first, $10 off the second and so on.
A number of Consuming Interests readers have said that switching to Sprint wasn't worth it ...
... because they've experienced poor customer service in the past. Responses to Consumer Reports' annual survey back up this anecdotal observation. But according to this BusinessWeek story, Sprint has now made customer service a top priority.
For what it's worth, Consumer reports reiterated its earlier position that most wireless users don't need an unlimited plan to meet their cellular needs --- that existing options already offer unlimited messaging and Internet access as well as minutes.
But, as Dan Thanh already pointed out, competition is a good thing. Many people already have cell phones now, so it's in companies' best interest to retain current subscribers. Hopefully retention will inspire companies to keep cutting prices.
A native of Vietnam, 
Comments
Aside from Sprint's atrocious customer service, there's an even more basic reason to choose Verizon instead: you can actually get service all over the area! I know it's a novel concept, but I like to use my cell phone indoors (I don't even have a land line), and Sprint would only work in the attic at my house, and was spotty at best inside my downtown office. Verizon has excellent coverage in both locations.
Posted by: Mitch | March 11, 2008 2:02 PM