Unshopping
Renting? Wardrobing? Stealing?
What do you call it when someone buys something fully intending to return it to the store for a refund after the item has been used?
Retailers call it wardrobing, according to this Boston Globe story that details how businesses are cracking down on these transactions --- putting tags in conspicuous places on clothing, creating black lists of serial returners and charging restocking fees.
It's certainly not a new phenomenon. Does anyone else remember the episode of The Golden Girls when Blanche buys an expensive dress and reattaches the tags to return it --- but forgets to remove the dry cleaning tags?
(Yeah, I can't believe I just referenced The Golden Girls either.)
A person I know called it "renting" when she described plans to buy special-occasion wear for her children and then return it to the store afterward. Kids grow out of things too quickly to spend a lot of money on
Some people try to rationalize such a move, saying that big retailers can absorb the loss of one unsuccessful sale, or that they're saving money. But it's not renting when you hand over cash and get the same amount back later. I don't like the idea using wardrobing as a means to enjoy consumer goods you couldn't afford or wouldn't invest in.
I don't want to wear used clothes, or watch a used TV, unless I agree to that up front. Consignment shops, thrift stores, vintage retailers all carry used stuff, which is fine. The Globe story points out that some services such as Netflix circulate 'previously watched' goods, too. And I'm comfortable with the idea that people have tried on a dress or shoes before me.
But wearing something for four hours that include such favorites as the Electric Slide? Not cool.
We all benefit from liberal return policies that allow you to change your mind on an item after you take it home --- either because a clothing item doesn't match the rest of an outfit, a piece of furniture doesn't fit in your house, or a toy doesn't do what it promised. But stores won't continue to honor returns if people abuse them.
That's just how I see it. How about you, guys and gals and everyone out there on the Intertubes? What do you think, and where do you draw the line? And what sort of tactics or new policies have you witnessed retailers using to keep 'gently worn' items off their shelves?
P.S. A good friend coined the term 'unshopping' to refer to the act of returning clothes with tags still on, and the virtuous sensation of saving money and reducing clutter that it inspires.









Comments
My mom rationalizes by saying the impulse buying inspired by liberal return policies more than offsets the cost of "renters," and that retailers who abet carefree consumerism can afford the hassle.
She once made me return read books to Borders for her as a teenager! I got the evil eye and "we're not a library." So embarrassing.
Posted by: Cecilia Le | February 21, 2008 9:20 PM
unless its a tuxedo shop, i think its wrong to for a person to "rent" clothing he or she can't afford and has no intention of keeping. seems a little desperate.
Posted by: Brent | February 21, 2008 9:22 PM
Last time I was in a certain, pretty expensive chain clothing store, while i was checking out, a cashier was about to stock a return from a customer who had left the store. She smelled it and said, "This smells like smoke. She wore this out." The other cashier (maybe her boss?) said, "Just hang it up to air it out." Ewwww. They're going to just sell a shirt that has been worn (and to a smokey bar, no less) but not properly cleaned. I have a problem with both parties in this instance. Also, it was just some orange button-down shirt, so it seemed a weird item to buy for the purpose of returning.
Posted by: Airhen | February 21, 2008 9:45 PM
sadly, I had a friend in high school who did that all the time.
And, I worked in retail in college and every clothing store I worked for (including the lingerie store, seriously) had a policy of accepting almost any returns. I once witnessed a woman returning children's shoes to J.C. Penny that clearly had been worn, and worn out. She was making such a scene, the manager just accepted them and gave the woman a store credit.
So, I am all for retailers taking steps to hamper shoppers' ability to engage in such. I just don't want it to be tougher for indecisive people like me (who needs to look at dress for weeks before i can decide if i like it and it fits and whether i should keep it) to unshop when needed.
Posted by: aeb | February 22, 2008 12:53 PM
To me, returning an item that you wore for one event is really theft of services. If you only want to wear something once, then go to Goodwill or a thrift shop and buy something used.
Despite what these unethical people think, they are in essence robbing us, the customers. If the retailer can't resell it then they absorb the loss and pass it on to the customer. If it is resold, then the customer is buying something used without their knowledge.
I have no use or patience for unethical people, of which our society is seeing more and more of. This "me first" agenda has got to go!
Posted by: Susan | February 22, 2008 2:06 PM
Oh great. Thanks for programming unshopping (great term, btw) into my anxiety channel. Now I'm never going to be able to buy "new" clothes again unless I see them come off the factory line. That'll cost me a ton in travel expenses. Talk about passing costs on to the consumer.
They can't unshop food can they? I don't want someone else's partially chewed hoagie!
Posted by: jl | February 23, 2008 8:11 AM
Retail goods are expensive these days, whether it's a new pair of jeans, a digital camera, or running shoes. While I want to know that my new purchase is factory fresh and has been inspected by quality controllers, that's as far as I'd like the traveling pants/camera/shoes to go.
I also want to know that if I buy a product and then change my mind, I won't someday have to jump through hoops to return it because of this type of behavior. Buying with the intent to use and return is theft - it removes stock from a retailer, preventing them from otherwise making a legitimate sale.
Posted by: Jonathan | February 24, 2008 11:32 PM
Thanks, JL! Sadly, other people seem to think it means the avoidance of shopping, which probably comes with its own feelings of virtuous superiority.
And although unshopped foodstuffs seem unlikely, let's just say I recommend you thoroughly wash all newly purchased specialty kitchen appliances, particularly those that would be a popular addition to a party such as fondue pots or chocolate fountains. I'm just saying ...
Posted by: Liz Kay | February 25, 2008 1:15 AM